Operations Manager

We're looking for an Operations Manager to improve our processes, logistics, and tech infrastructure and keep things running smoothly as we grow.

Our company has many former pro gamers, strategy game players, and poker players. If you've got high level video game, strategy game, or poker experience, please let us know - there's some overlap between skillsets for the role. Of course, no such experience is required.

Responsibilities

• Process Improvement: Identify, refine, and implement operational processes across the organization to increase efficiency.
• Device Management: Oversee setup and maintenance of mobile phones and laptop devices, ensuring they comply with established protocols.
• Logistics & Coordination: Manage shipping, vendor relationships, and handle logistics involving physical hardware, including deciding where devices need to be and when.
• Funds Movement: Coordinate and track the flow of funds for various operational purposes, following the company’s guidelines and security measures.
• Tech Troubleshooting: Diagnose and resolve basic technical issues related to hardware, consumer apps, and connectivity.
• Cross-Functional Collaboration: Work closely with employees, contractors, and partners to anticipate needs, handle scheduling, and ensure everyone has the tools they require.
• Creative Problem-Solving: Devise and implement solutions to operational challenges, often in real-time.
• Documentation & Reporting: Maintain clear records of operational tasks, keeping management informed of progress and potential roadblocks.

Qualifications

• Operational Experience: Proven track record in operations, logistics, or a similar role where you managed multiple moving parts.
• Tech Savvy: Comfortable setting up devices and troubleshooting software issues.
• Detail-Oriented: Able to spot small details that can have a large impact on process flow.
• Proactive & Independent: Takes the initiative to solve problems without constant direction, figuring out new approaches as needed.
• Reliability: Demonstrated history of meeting deadlines, following through on commitments, and effectively prioritizing tasks.
• Excellent Communication: Clear, concise communicator who can collaborate with distributed teams.
• Philadelphia-Based (or Willing to Relocate): Must be on-site part of the week for device setup and in-person coordination.
• If you’re passionate about improving systems, love tackling logistical and technical challenges, and thrive in a dynamic environment where you can directly influence outcomes, we’d love to talk.

Role is contract-for-hire, hybrid in Philadelphia, with hybrid at a New Jersey office as a possible substitute.