What are the responsibilities and job description for the Maintenance Supervisor - Apartments position at StealthMode?
The Maintenance Supervisor is responsible for :
Timely coordination, execution and thorough documentation of completion of all common area and unit repairs. This includes physical systems maintenance, monitoring and forecasting physical interior and exterior components of the property.
Administrative accountability includes use of mobile and fixed computerized applications to ensure that work assignments, progress, forecast and history is thoroughly and timely documented to support fiscal goals of the property.
Direct supervision of Maintenance Technicians, Porter / Groundskeeper and / or Housekeepers. Accountable for property maintenance and janitorial operations and maintaining operations within parameters of the property budget relative to Repairs and Maintenance, Unit Replacement, Contracted Services, and Capital Repairs categories
ESSENTIAL SKILLS
Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers.
Clear communication both written and oral including diplomacy and discretion.
Must have a strong work ethic and positive attitude.
Ability to build external relationships while positively promoting the organization.
Excellent time and project management skills with the ability to organize and prioritize tasks.
Relate to others beyond giving and receiving instructions.
Handle high stress situations effectively.
Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.
Thrive in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detail.
A passion and strong understanding of our industry and our business mission.
Must be able to read and speak English in order to effectively communicate between the Community Management team, residents, and between co-workers and supervisors.
Basic Math Skills.
Must be a problem solver with ability to identify and resolve problems, gather and analyze information, develop alternative solutions and execute resolutions in a timely manner. Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.
Perform repairs, train and demonstrate proficient command of carpentry, plumbing, painting, electrical, masonry, drywall, fencing, concrete, appliance repair and some HVAC.
Set up and operate appropriate equipment, machines and tools according to the specification provided by the manufacturer.
Demonstrate knowledge regarding water and gas meter shutoffs and sewer cleanouts for common areas and individual units.
Ability to work independently and to supervise teams.
Apply OSHA and SDS protocols and promote adherence to indirect reports to corporate safety requirements including conducting safety meetings, maintaining required safety documentation and ensuring equipment and systems are functional and safe.
Demonstrate knowledge of EEO and fair housing policies; Show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce.
Other duties as may be needed relevant to facilities management.
EXPERIENCE
Minimum of a high school education or equivalent.
Minimum five to seven years related maintenance experience and / or training, or equivalent combination of related experience and education.
Thorough knowledge and understanding of Fair Housing and Harassment Awareness policies.
Proficiency in both verbal and written communication and computer skills.
Reasonable accommodations may be made to enable individuals to perform the Essential Responsibilities outlined above and the Physical Demands outlined below.
Exposure to various types of weather conditions and temperatures, including warm, hot and cold temperatures
Exposure to various noise levels ranging from moderate to loud
Regularly required to use hands to grip, handle and control hand and power tools.
Required to frequently move about the property, including offices, utility rooms, storage rooms, unit interiors and rooftops.
Must occasionally lift / move up to 50 lbs. and climb, balance, stoop, kneel, crouch and / or crawl.
Operate computer and office equipment and handheld devices with hands and voice.
Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception and an ability to adjust focus.
Specific audio / verbal abilities include communication with residents, employees, vendors and owners both, in person and via telephone.
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