What are the responsibilities and job description for the Customer Service Rep position at Steam Master Cleaning and Restoration?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be essential in ensuring customer satisfaction. This position requires strong computer skills and the ability to analyze customer needs while maintaining accurate records.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, tracking, and returns.
- Maintain detailed records of customer interactions and transactions.
- Analyze customer feedback to improve service delivery.
- Collaborate with team members to resolve complex issues.
- Perform data entry tasks efficiently while ensuring accuracy.
- Utilize office software and tools to manage customer accounts effectively.
Qualifications
- Proven experience in a customer service role is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Proficiency in using computer systems and office software.
- Ability to type quickly and accurately for efficient data entry.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to work independently as well as part of a team.
- A positive attitude and willingness to learn new skills.
Join us in delivering outstanding service and making a difference for our customers!
Job Type: Full-time
Pay: Up to $50,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- On-the-job training
- Professional development assistance
Shift:
- Day shift
Work Location: In person
Salary : $50,000