What are the responsibilities and job description for the Guest Relations Cashier - Summer 2025 Seasonal - Full Time - Housing Available position at Steamboat Ski & Resort Corporation?
Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.
- Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
- Discounted skiing and riding for friends and family of eligible employees*
- Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
- Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
- 401(k) plan with generous company match
- Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
- Paid parental leave of up to 6 weeks for eligible employees*
- Free regional bus pass
*Click HERE for more information on our employee benefits!
For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
POSITION SUMMARY
The Ticket Office at Steamboat Ski & Resort is hiring for our Summer operations. If you have at least one year of customer service experience and can maintain a positive attitude in a fast-paced environment, please apply!
ESSENTIAL DUTIES
Facilitate the purchase of Ikon passes, Steamboat Gift Cards, daily gondola and bike tickets
Help guests to determine the best value for them
Maintain and enforce company and ticket office policies and procedures
Make adjustments on lift tickets while following policies set up by the Steamboat Ski & Resort Corp.
Accountable for all receipts collected and daily reconciliation of computer sales station
Weekend work, Holidays and possible evening work required
Maintain a professional demeanor and provide continued exemplary service in a fast paced, high volume work environment
Compliance with all company policies and procedures as well as any regulatory requirements
May work outside with remote sales
May stand or sit for extended periods of time
Perform other duties as assigned including but not limited to operational projects and database management
REQUIRED QUALIFICATIONS
Minimum of 1 year customer service experience required
Prior cash handling experience preferred
Must have greater than average computer proficiency, strong computer and keyboards skills
Must be neat, accurate, well organized
Multi-task in a fast-paced environment
Must enjoy working with the public and have excellent customer service skills
Maintain a positive/friendly attitude often under stressful conditions with both co-workers and guests
Flexible, take initiative and work successfully in a team environment
Adhere to all safety policies
Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporation’s Service Excellence standards
Position requires working weekends and holidays as needed; extended time off for non-emergency situations is not allowed due to the seasonality of the position
EDUCATION REQUIREMENTS
High school graduate or GED required, college degree preferred
The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include many region-specific benefits.
Steamboat Springs area base hourly pay range: Starting at $19.50 -$20.50 per hour
PHYSICAL REQUIREMENTS
Must be minimum 18 years of age
Communicate clearly in English both in person and on the phone
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.
WORKING CONDITIONS
Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
Hazardous Materials/Noise: The noise level in the workplace is usually moderate.
This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski & Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.
Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.
This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.
Employment with Steamboat Ski & Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.
This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.
Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski & Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.
Salary : $20 - $21
