IT Support Technician - Year Round - Full Time

Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass 

*Click HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

Information Technology Support Technician needed. Must ski or snowboard at an intermediate level. Two years of experience with a taste for adventure needed! This is a year-round position with benefits.

Resume required.

ESSENTIAL DUTIES

• Work as part of a technical team. Collaborate on problem solving and building a positive, cooperative workspace.

• Respond to requests and incidents in the FreshService system for hardware, software, telecom, Active Directory, network, printing, sales points, and others as needed.

• Provide technical support to employees and train non-technical workers on the business's information systems.

• Assist IT Business Analysts, Infrastructure Manager, IT Ops Manager and IT Director with special projects.

• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software in accordance with company standards.

• Oversee the daily performance of computer systems.

• Confer with staff, users, and management to establish requirements for new systems or modifications.

• Ability to accurately document work as it is done; modify and customize commercial programs for internal needs.

• Refer major hardware or software problems or defective products to vendors or technicians for service.

• Compliance with all company policies and procedures as well as any regulatory requirements.

• Respond to off hour urgent issues.

• Be able to work weekends and holidays as scheduled.

• Other duties as assigned.

REQUIRED QUALIFICATIONS

• Must clearly read, write, and communicate in English

• 2 years' experience in IT or related field in the installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals preferred

• Must meet SSRC minimum driving standards and have current Driver’s license; a successful motor vehicle record background check is required

• Effective communication and guest service skills to assist computer users of all proficiency levels

• Proficiency with PC hardware and peripheral troubleshooting and repair; basic network troubleshooting

• Proficiency with install, configuration, and use of Microsoft operating systems, common applications such as the Office365 suite, and to learn and support configurations of highly customized applications; telecom experience is a plus

• Expected to interact and maintain positive relationships with guests, co-workers, and management consistent with SSRC’s Service Excellence standards

EDUCATION REQUIREMENTS

• High School Diploma or GED Equivalent, required

• College degree, or vocational training in IT preferred

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include many region-specific benefits.

Steamboat Springs area base hourly pay range: $24.04 – $26.35 per hour

PHYSICAL REQUIREMENTS

• Must be at least 18 years of age

• Must work in cramped spaces: under desks, behind computer equipment, and in wiring closets

• Must work on ladders, roofs, ceilings, and other high locations

• Must be able to lift and carry at least 40 lbs. (computers, monitors, printers, etc.) on a regular basis

• Use various hand tools such as screwdrivers, cable crimpers, etc.

• Must ski or snowboard at minimum intermediate level

• Expected to safely operate company vehicles

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski & Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Steamboat Ski & Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski & Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.

Salary : $24 - $26