Rental/Retail Manager- Winter 24.25- Full Time

Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass 

*Click HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

This Retail/Rental Manager position will oversee the Steamboat Sports Steamboat Square and Tune & Repair in Steamboat Square. Must have two (2) years of experience in a ski shop or related shop and guest service experience with one (1) year of supervisory and rental/retail experience with RTP, required.

RESUME AND COVER LETTER REQUIRED.

ESSENTIAL DUTIES

• Responsible for supervision of rental and retail staff at Steamboat Sports Steamboat Square and Demo Center

• Must have strong leadership skills to manage a dynamic team

• Readily available "on the floor" to answer questions, motivate, and provide the necessary support for staff

• Must have excellent rapport and relationship building experience while able to effectively discipline staff when needed

• Identify, organize and complete equipment or facility maintenance projects

• Staff management and administration including hiring, training, scheduling, team building, coaching, evaluations and disciplinary action

• Work under stressful situations while maintaining good customer relations

• Communicate directly with clients and vendors regarding any issues and concerns that arise

• Maintaining proper inventory levels for expected guest volume in conjunction with all other shops

• Administer budget and financial decisions concerning labor and expenses to meet operating budgets

• Manage busy tuning schedule while providing quality products for both rental fleet and retail ski/board tunes

• Responsible for supervision and maintenance of Montana Automated Ski/Board tuning machine and other manual tuning equipment

• Other duties as assigned

REQUIRED QUALIFICATIONS

• 2-years' experience in a ski shop or related retail or rental shop required

• 2-years guest service experience required

• 1-year supervisory experience required

• 1 year's retail or rental sales experience with RTP sales systems required

• 6-Months experience with ski/snowboard tuning services preferred

• Cash handling experience required

• Experience reading and managing to revenue and labor budgets recommended

• The person must feel comfortable using information systems including sales programs and Microsoft Office

• Exceptional people and language skills

• Prompt, accurate and professional judgment in a fast-paced environment

• Mathematical skills - add, subtract, multiply and divide in all units of measure

• Must maintain a professional, clean and well-respected rental-retail operation

• Must understand, deliver and implement company Service Excellence Standards

• Must pass all necessary binding certification tests

• Must have valid driver’s license that is insurable by SSRC driver’s insurance policy.

• Problem solves in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates and co-workers

EDUCATION REQUIREMENTS

• High school diploma or GED equivalent

• Bachelor’s degree in business, actions sports industry or similar field of study preferred

• Up-to-date tune, and binding certifications preferred

The base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position. Actual salaries will vary and may be above or below the range based on a range of factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski and Resort Corporation total compensation package for employees. Other rewards may include short-term and long-term incentives.

Steamboat area base salary range: $58,000-$65,000 per year

PHYSICAL REQUIREMENTS

• Stand for long periods of time

• Must be a minimum of 18 years of age

• Move boxes that weigh 1-50lbs

• Communicate fluently in English both written and verbal

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Steamboat Ski and Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.

Salary : $58,000 - $65,000