What are the responsibilities and job description for the Technical Supporter position at Steamboat Ski Resort?
Steamboat- Ski Town, U.S.A. is a friendly mountain destination due to our western heritage and welcoming staff.
We are looking for individuals who care about each other, our mission, environment, and communities.
Benefits
- Free Alterra Mountain Pass for eligible employees and dependents
- Vacation and Sick Time policies
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
Job Description
Collaborate with team members to solve problems and build a positive workspace.
Respond to requests and incidents in the FreshService system for hardware, software, telecom, Active Directory, network, printing, sales points, and others as needed.
Provide technical support to employees and train non-technical workers on information systems.
Responsibilities
- Set up equipment for employee use
- Install and configure Microsoft operating systems, common applications, and customized applications
- Troubleshoot computer hardware, software, and peripherals
- Document work and refer major issues to vendors or technicians
Requirements
- Read, write, and communicate in English
- 2 years' experience in IT or related field
- Effective communication and guest service skills
- Basic network troubleshooting
- College degree or vocational training in IT preferred
Working Conditions
Work in cramped spaces under desks, behind computer equipment, and in wiring closets.
Use various hand tools such as screwdrivers, cable crimpers, etc.
