What are the responsibilities and job description for the Light Duty Tow Operator position at Stearns Companies?
Provide a high level of customer service by performing emergency road service, towing, accident recovery, and police impound towing and /or abandoned vehicle recovery using assigned truck and towing equipment in a professional, safe workmanlike manner as trained. Operate Light Duty to Medium duty wreckers to tow small box trucks; cars. Operate rollbacks for recovery, rollovers and winch outs. Perform timely and correct logging with dispatch, of paperwork, daily reports and /or other necessary documentation. Will perform the duties of Wrecker Operator.
Essential Job Functions:
- Must work safely
- Must provide great customer service
- Must have good attendance
- Must work as a team
- Respond to calls dispatched in a safe, timely manner
- Provide roadside assistance in a safe, professional manner; free of accidents, injuries and damage
- Communicate with dispatch in a professional manner and be informative as it relates to information necessary to document your status in serving a call as well as accurate ETA’s when requested
- Provide a high level of customer service in a professional, ethical manner
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Professionally and safely perform emergency road service duties as may be dispatched, such as:
- Change flat tires; airing up tires that are low
- Jump start vehicles whose batteries pass road test and are only discharged and unable to start the vehicle
- Deliver a few gallons of fuel to those out of gas
- Perform minor repairs
- Perform lock out procedures for customers who have locked their keys in their car
- Perform damage free towing
- Perform accident towing and scene cleanup
- Inspect truck and related equipment, tools, rigging, inventory and complete and turn in your pre-shift inspection prior to beginning duty each day
- Maintain truck fluid levels according to manufacturer’s standards and note quantities added on the pre-shift inspection
- Trucks are to be kept clean inside and out; tools and equipment are to be stored in the designated locations and kept in workmanlike condition; damage tools and equipment or missing must be reported immediately
- Must use vehicles as assigned by supervisor
- At times when “on call” and other duty time MUST answer phones/emails/texts immediately and respond within the required ETA for specific call.
- Fuel tanks to be kept full at all times
- Be well-groomed, wearing a clean uniform and safety jacket or vest at all times with identifying name and company name clearly visible
- Perform work safely at all times
- Wear required PPE at all times
- Attend all required safety training
- Attend all required wrecker training
- Perform other duties as assigned by management
Experience Required:
- Current DOT Physical
- Pass Drug test according to DOT requirements
- Pass Background check
- Be insurable under company’s Insurance carrier
- High school diploma or GED
Skilled and Abilities Required:
- Thorough knowledge of equipment used
- Problem solving – use reason even when dealing with emotional topics
- Provide quality customer service at all times; responding to customer’s needs even in emotional situations
- Confirm information and provide service options; explain service procedures
- Exhibit sound and accurate judgment to support and explain reasoning for decisions; include appropriate people in decision making process
- Use of time efficiently and productively
- Demonstrate accuracy and thoroughness in keeping with company quality standards
- Observe safety and security procedures at all times
- Adapt to changes in the work environment as they occur
- Demonstrate dependability; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary
- Establish and maintain effective working relationships with employees, customers and the public
- Follow written and verbal instructions, including manufacturers service specifications
- Communicate effectively, verbally and in writing
- Be able to lift up to 75 pounds
- Exposure to variable weather conditions on a regular basis
- Mechanical abilities to make minor repairs to vehicles
- Regular required to be able to use hands, fingers, be able to feel, hear, stand walk, reach with hands and arms to stoop, kneel, crouch or crawl; sit in vehicle seat for extended periods; perform significant amount of lifting, bending, twisting, climbing, listen and respond to radio phone communications; good vision
- Regular exposure to moving mechanical parts, fumes, air born particle
Benefits we offer include:
- $2,500 Sign on Bonus - Paid out over the first year
- Medical, Dental & Vision Insurance
- Company Paid Life Insurance
- 401k with Company Match
- Paid Holidays and Time Off
