What are the responsibilities and job description for the Road Side Service Technician - Heavy position at Stearns Companies?
With little or no supervision perform work that may be of considerable difficulty in the repair and maintenance of vehicles (gas and/or diesel) and equipment; performs related work as assigned. Must also perform duties of Fleet/Mobile Maintenance Mechanic.
Essential Job Functions:
- Must work safely
- Must provide great customer service
- Must have good attendance
- Must work as a team
- Prepare vehicles for proper operation (both gas and diesel vehicles)
- Perform inspections and preventative maintenance (both gas and diesel vehicles)
- Performance testing & replacing or repairing defective vehicle components
- Diagnose, rebuild, and repair vehicles (gas/diesel) equipment
- When required, prepares and maintains records and reports
- At times when “on call” and any other duty time MUST answer phones/emails/texts immediately and respond within the required ETA for the specific call.
- Ensure vehicles are safe and comply with the legal requirements
- Verify that work meets or exceeds company quality standards
- Expected to follow company policies as outlined in the company’s Employee Handbook
- Maintain an acceptable attendance record, including reporting to work on time.
- Work varying hours, including weekends and holidays
- Diagnose problems and make repairs in the field on a 24-hour basis
- Effectively handle lifting of various objects weighing up to 75 pounds
- Work extended hours out of doors in a variety of weather conditions
- Prepare and maintain accurate records and reports
- Problem solving
- Provide quality customer service at all times; responding to customer’s needs
- Exhibit sound and accurate judgment to support and explain reasoning for decisions; include appropriate people in decision making process
- Use of time efficiently and productively
- Demonstrate accuracy and thoroughness in keeping with company quality standards
- Observe safety and security procedures at all times
- Adapt to changes in the work environment as they occur
- Demonstrate dependability; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary
- Perform other duties as assigned by management
Experience Required:
Considerable knowledge:
- Of the methods, materials, tools and techniques used in vehicle and equipment repair and maintenance.
- Diagnosing mechanical problems and performing repairs
- Concepts involved in internal combustion engines, electrical, electronic and hydraulic systems
- Handling tools and equipment, implementing safety practices when repairing and maintaining fleet of vehicles
- Repair and maintain gas and/or diesel vehicles including components such as brakes, pumps, hydraulic system differentials and transmissions.
- Thorough knowledge of local, state and federal regulations relating to proper certification and operation of vehicles.
- May be required to operate wrecker/towing equipment on public roads and be appropriately licensed
- May be required to possess Commercial Driver’s License (Class A CDL)
- Must possess tools to be able to perform the essentials functions
- Must meet company quality standards for all work performed
- Must be able to pass drug screen
- Maintain acceptable attendance standards, including being on time
- Must be insurable under the company’s vehicle insurance policy.
Working knowledge of:
- Mechanical design and fabrication
- Electrical systems, including computerized induction/ignition systems
Skills Required:
- Use of power and hand tools
- Use of diagnostic equipment
- Acetylene and electric arc welding
- Ability to operate vehicles and equipment for diagnostic purposes
Benefits we offer include:
- $5,000 Sign on Bonus - Paid out over the first year
- Medical, Dental & Vision Insurance
- Company Paid Life Insurance
- 401k with Company Match
- Paid Holidays, Vacation and Sick Days
