What are the responsibilities and job description for the Shop Manager position at Stearns Companies?
Job Description
Provide direct supervision of all mechanics, towing and roadside assistance employees on daily basis. Will supervise mechanics as to proficiency to perform mechanical work as may be required. Supervise Inventory Control for accuracy. Develop and monitor preventive maintenance program for company owned vehicles to ensure all maintenance is performed as is required. Maintain a high degree of professionalism and integrity, setting the example for all drivers and technicians.
Essential Job Functions:
Provide direct supervision of all mechanics, towing and roadside assistance employees on daily basis. Will supervise mechanics as to proficiency to perform mechanical work as may be required. Supervise Inventory Control for accuracy. Develop and monitor preventive maintenance program for company owned vehicles to ensure all maintenance is performed as is required. Maintain a high degree of professionalism and integrity, setting the example for all drivers and technicians.
Essential Job Functions:
- Must work safely
- Must provide great customer service
- Must have good attendance
- Must work as a team
- Actively participate in hiring process from interview through hire date
- Develop, perform an orientation plan for all new hires.
- Develop and monitor a preventive maintenance program for all company owned vehicles
- Conduct Performance and wage reviews on all mechanics on a regular pre-determined basis
- Conduct discipline on an impartial basis as may be needed
- Ensure all mechanics are in compliance with time clock procedures
- Ensure all roadside assistance mechanics respond to calls dispatched in a safe, timely manner;
- Ensure that all roadside assistance mechanics communicate with dispatch in a professional manner and be informative as it relates to information necessary to document their status in servicing a call as well as accurate ETA’s when requested
- Provide a high level of customer service in a professional, ethical manner and ensure all mechanics do the same
- Ensure all roadside assistance mechanics professionally and safely, perform emergency road service duties; free of accidents, injuries and damage, as may be dispatched, including:
- Change flat tires; airing up tires that are low
- Jump start vehicles whose batteries pass road test and are only discharged and unable to start the vehicle
- Deliver a few gallons of fuel to those out of gas
- Perform minor repairs
- Perform lock out procedures for customers who have locked their keys in their car
- Ensure roadside assistance mechanics perform pre-inspection of trucks and related equipment, tools, rigging and inventory; ensure checklists are complete and turned in prior to beginning duty each day
- Ensure all roadside assistance mechanics maintain truck fluid levels, including fuel levels are according to manufacturer’s standards and note quantities added on the pre-shift inspection sheet
- Ensure trucks are to be kept clean inside and out; tools and equipment are to be stored in the designated locations and kept in workmanlike condition; damaged tools and equipment or missing must be reported immediately
- Actively participate in developing and maintaining a positive upbeat work environment (free of bickering, complaining, whining, etc.)
- MUST answer phones/emails/texts immediately and respond within the required ETA for the specific call. Ensure that all mechanics do the same
- Be well-groomed, wearing a clean uniform and safety jacket or vest at all times with identifying name and company name clearly visible and ensure that drivers do the same
- Perform other duties as assigned by management
- 5 years of Vehicle Repair Shop Supervision
- Excellent knowledge of mechanical needs of various vehicles
- Pass Drug test according to DOT requirements
- Be insurable under company’s insurance carrier
- High School diploma or GED
- 5 years of Vehicle Repair Shop Supervision
- Excellent knowledge of mechanical needs of various vehicles
- Pass Drug test according to DOT requirements
- Be insurable under company’s insurance carrier
- High School diploma or GED
- Ability to supervise others in a positive and professional manner at all times
- Represent the company in a positive and professional manner at all times
- Demonstrate a thorough knowledge of equipment used
- Problem solving – use reason even when dealing with emotional topics
- Provide quality customer service at all times; responding to customer’s needs even in emotional situations
- Confirm information and provide service options; explain service procedures
- Exhibit sound and accurate judgment to support and explain reasoning for decisions; include appropriate people in decision making process
- Use of time efficiently and productively
- Demonstrate accuracy and thoroughness in keeping with company quality standards
- Observe safety and security procedures at all times
- Adapt to changes in the work environment as they occur
- Demonstrate dependability; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary
- Establish and maintain effective working relationships with employees, customers and the public
- Follow written and verbal instructions, including manufacturers’ service specifications
- Communicate effectively, verbally and in writing
- Be able to lift up to 40 pounds
- Mechanical abilities as they relate to repairs to vehicles
- Regularly required to be able to use hands, fingers, be able to feel, hear, stand, walk, reach with hands and arms; to stoop, kneel, crouch or crawl; sit in vehicle seat for extended periods; perform significant amount of lifting, bending, twisting, climbing, listen and respond to radio phone communications; good vision
- Regular exposure to moving mechanical parts, fumes, airborne particles, toxic and caustic fumes; noise levels are usually moderate
