Shop Manager

Job Description

Job Description

Provide direct supervision of all mechanics, towing and roadside assistance employees on daily basis (Monday-Sunday). Will supervise mechanics as to proficiency to perform mechanical work as may be required. Supervise Inventory Control for accuracy. Develop and monitor preventive maintenance program for company owned vehicles to ensure that all maintenance is performed as is required. Maintain a high degree of professionalism and integrity, setting the example for all drivers.

Essential Job Functions :

• Must work safely
• Must provide great customer service
• Must have good attendance
• Must work as a team
• Actively participate in hiring process from interview through hire date
• Develop, perform an orientation plan for all new hires.
• Develop and monitor a preventive maintenance program for all company owned vehicles
• Conduct Performance and wage reviews on all mechanics on a regular pre-determined basis
• Conduct discipline on an impartial basis as may be needed
• Ensure all mechanics are in compliance with time clock procedures
• Ensure all roadside assistance mechanics respond to calls dispatched in a safe, timely manner;
• Ensure that all roadside assistance mechanics communicate with dispatch in a professional manner and be informative as it relates to information necessary to document their status in servicing a call as well as accurate ETA’s when requested
• Provide a high level of customer service in a professional, ethical manner and ensure all mechanics do the same
• Ensure all roadside assistance mechanics professionally and safely, perform emergency road service duties; free of accidents, injuries and damage, as may be dispatched, including :
• Change flat tires; airing up tires that are low
• Jump start vehicles whose batteries pass road test and are only discharged and unable to start the vehicle
• Deliver a few gallons of fuel to those out of gas
• Perform minor repairs
• Perform lock out procedures for customers who have locked their keys in their car
• Ensure roadside assistance mechanics perform pre-inspection of trucks and related equipment, tools, rigging and inventory; ensure checklists are complete and turned in prior to beginning duty each day
• Ensure all roadside assistance mechanics maintain truck fluid levels, including fuel levels are according to manufacturer’s standards and note quantities added on the pre-shift inspection sheet
• Ensure trucks are to be kept clean inside and out; tools and equipment are to be stored in the designated locations and kept in workmanlike condition; damaged tools and equipment or missing must be reported immediately
• Actively participate in developing and maintaining a positive upbeat work environment (free of bickering, complaining, whining, etc.)
• MUST answer phones / emails / texts immediately and respond within the required ETA for the specific call. Ensure that all mechanics do the same
• Be well-groomed, wearing a clean uniform and safety jacket or vest at all times with identifying name and company name clearly visible and ensure drivers do the same
• Perform other duties as assigned by management

Experience Required :

Skilled / Abilities Required :

Physical Abilities;