What are the responsibilities and job description for the Truck Repair Shop Manager - Marion / Upper Sandusky area position at Stearns Companies?
Job Description
Job Description
Provide direct supervision of all mechanics, towing and roadside assistance employees on daily basis (Monday-Sunday). Will supervise mechanics as to proficiency to perform mechanical work as may be required. Supervise Inventory Control for accuracy. Develop and monitor preventive maintenance program for company owned vehicles to ensure that all maintenance is performed as is required. Maintain a high degree of professionalism and integrity, setting the example for all drivers.
Essential Job Functions :
Must work safely
Must provide great customer service
Must have good attendance
Must work as a team
Actively participate in hiring process from interview through hire date
Develop, perform an orientation plan for all new hires.Develop and monitor a preventive maintenance program for all company owned vehicles
Conduct Performance and wage reviews on all mechanics on a regular pre-determined basis
Conduct discipline on an impartial basis as may be needed
Ensure all mechanics are in compliance with time clock procedures
Ensure all roadside assistance mechanics respond to calls dispatched in a safe, timely manner;
Ensure that all roadside assistance mechanics communicate with dispatch in a professional manner and be informative as it relates to information necessary to document their status in servicing a call as well as accurate ETA’s when requested
Provide a high level of customer service in a professional, ethical manner and ensure all mechanics do the same
Ensure all roadside assistance mechanics professionally and safely, perform emergency road service duties; free of accidents, injuries and damage, as may be dispatched, including :
Change flat tires; airing up tires that are low
Jump start vehicles whose batteries pass road test and are only discharged and unable to start the vehicle
Deliver a few gallons of fuel to those out of gas
Perform minor repairs
Perform lock out procedures for customers who have locked their keys in their car
Ensure roadside assistance mechanics perform pre-inspection of trucks and related equipment, tools, rigging and inventory; ensure checklists are complete and turned in prior to beginning duty each day
Ensure all roadside assistance mechanics maintain truck fluid levels, including fuel levels are according to manufacturer’s standards and note quantities added on the pre-shift inspection sheet
Ensure trucks are to be kept clean inside and out; tools and equipment are to be stored in the designated locations and kept in workmanlike condition; damaged tools and equipment or missing must be reported immediately
Actively participate in developing and maintaining a positive upbeat work environment (free of bickering, complaining, whining, etc.)
MUST answer phones / emails / texts immediately and respond within the required ETA for the specific call. Ensure that all mechanics do the same
Be well-groomed, wearing a clean uniform and safety jacket or vest at all times with identifying name and company name clearly visible and ensure that drivers do the same
Perform other duties as assigned by management
Experience Required :
5 years of Vehicle Repair Shop Supervision
Excellent knowledge of mechanical needs of various vehicles
Pass Drug test according to DOT requirements
Be insurable under company’s insurance carrier
High School diploma or GED
Skilled / Abilities Required :
5 or more years of Vehicle Repair Shop Supervision
Excellent knowledge of mechanical needs of various vehicles
Pass Drug test according to DOT requirements
Be insurable under company’s insurance carrier
High School diploma or GED
Ability to supervise others in a positive and professional manner at all times
Represent the company in a positive and professional manner at all times
Demonstrate a thorough knowledge of equipment used
Problem solving – use reason even when dealing with emotional topics
Provide quality customer service at all times; responding to customer’s needs even in emotional situations
Confirm information and provide service options; explain service procedures
Exhibit sound and accurate judgment to support and explain reasoning for decisions; include appropriate people in decision making process
Use of time efficiently and productively
Demonstrate accuracy and thoroughness in keeping with company quality standards
Observe safety and security procedures at all times
Adapt to changes in the work environment as they occur
Demonstrate dependability; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary
Establish and maintain effective working relationships with employees, customers and the public
Follow written and verbal instructions, including manufacturers’ service specifications
Communicate effectively, verbally and in writing
Physical Abilities;
Be able to lift up to 40 pounds
Mechanical abilities as they relate to repairs to vehicles
Regularly required to be able to use hands, fingers, be able to feel, hear, stand, walk, reach with hands and arms; to stoop, kneel, crouch or crawl; sit in vehicle seat for extended periods; perform significant amount of lifting, bending, twisting, climbing, listen and respond to radio phone communications; good vision
Regular exposure to moving mechanical parts, fumes, airborne particles, toxic and caustic fumes; noise levels are usually moderate
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