What are the responsibilities and job description for the Customer Relations Manager position at Steel City Solar?
About Us:
Steel City Solar is a leading provider of solar energy solutions, dedicated to helping homeowners and businesses harness the power of the sun to save money and reduce their carbon footprint. We pride ourselves on delivering exceptional customer service and high-quality solar installations. As we continue to grow, we’re looking for a motivated and customer-focused Customer Relations Manager to join our team and help drive our mission forward.
Position Overview:
The Customer Relations Manager will play a key role in generating sales, building relationships with potential customers, and ensuring a seamless customer experience from initial contact to post-installation follow-up. This role requires a proactive, charismatic individual with excellent communication skills, a passion for renewable energy, and a drive to meet and exceed sales goals.
Key Responsibilities:
- Sales Generation:
- Conduct cold calling and outreach to potential customers to generate leads and schedule appointments.
- Build and maintain a pipeline of prospective clients through proactive communication and follow-up.
- Identify customer needs and present tailored solar solutions to meet their energy goals.
- Customer Engagement:
- Attend local events, trade shows, and community outreach programs to promote Steel City Solar and generate leads.
- Answer customer questions about solar energy, financing options, incentives, and the installation process.
- Provide exceptional customer service to build trust and rapport with potential clients.
- Appointment Scheduling:
- Schedule and coordinate appointments for our closers/sales team to meet with qualified leads.
- Ensure all customer information is accurately recorded and communicated to the sales team.
- Post-Sale Follow-Up:
- Request and collect customer reviews and testimonials after installations are completed.
- Maintain ongoing communication with customers to ensure satisfaction and address any concerns.
- Identify opportunities for referrals and repeat business.
- Team Collaboration:
- Work closely with the sales, marketing, and installation teams to ensure a smooth customer journey.
- Provide feedback to improve processes and enhance the customer experience.
Qualifications:
- Proven experience in sales, customer service, or a similar role.
- Strong cold calling and outreach skills with a track record of meeting or exceeding sales targets.
- Excellent communication and interpersonal skills, with the ability to build relationships quickly.
- Knowledge of solar energy or a willingness to learn about the industry.
- Highly organized with the ability to manage multiple tasks and prioritize effectively.
- Self-motivated, goal-oriented, and passionate about renewable energy.
- Proficiency in CRM software and Microsoft Office Suite.
What We Offer:
- Competitive salary with performance-based bonuses.
- Opportunities for career growth in a fast-growing industry.
- Comprehensive training and support to help you succeed.
- A positive, collaborative work environment with a team that’s passionate about making a difference.
How to Apply:
If you’re ready to join a dynamic team and help power the future with solar energy, we’d love to hear from you!
Steel City Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $52,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $52,000 - $100,000
