What are the responsibilities and job description for the Customer Service Representative position at Steel Dynamics, Inc.?
Division
Steel DynamicsOverview
Assisting and backing up the Inside Sales Representative team.
Responsibilities
- Working with Inside Sales on orders, reports, analysis, etc.
- Providing ISR backup when they are out
- Monitoring and expediting of production and shipments
- Exceeding customer expectations for timely responses and communication
- Working internally with all departments to serve the customer better
- Meeting or exceeding monthly shipping goals
- Assist with training new Inside Sales employees
- Other duties as assigned by Supervisor
Qualifications
Required
- A minimum two-year Associates degree
- Previous customer service or sales experience
- Effective written and verbal communication skills
- Detail-oriented and well organized
- Customer Service passion and attitude
- Problem-solving skills and experience
- Willing to go the ‘extra mile’ for service and problem resolution
- Able to work with people from all organizational levels and backgrounds
- Proficiency with Microsoft Office and PC applications
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
