What are the responsibilities and job description for the Service Desk Access Agent position at Steel Dynamics, Inc.?
Division
Steel DynamicsOverview
Responsible for fielding tickets that include but are not limited to on/off boarding, user access, quarterly security reviews, and audit evidence collection.
Responsibilities
- Complete logical access (user security) tickets spanning multiple software applications and systems
- Gather audit evidence to meet the company’s internal control and SOX requirements
- Facilitate and shepherd quarterly security reviews across numerous areas of the business
- Maintain and improve our Logical Access reporting tools
- Simplify and enhance the Logical Access process control maps
- Assist in maintaining our Application Matrices
- Assist users with access requests, access issues, and reports
Qualifications
Required
- Exceptional customer service skills and positive attitude
- A proactive and meticulous mindset.
- Strong analytical skills. The candidate should be adept at problem-solving, with a keen eye for detail.
- A commitment to maintaining high standards of IT governance and security.
- Excellent verbal and written communication skills. ·
- Positive attitude and highly motivated.
- On-site 5 days a week in Fort Wayne, IN.
Preferred
- 2-year degree in IT or related field
- Experience with Microsoft Active Directory
- Significant experience with the Microsoft Office Suite
- Experience with Logical Access and SOX controls
- Industry knowledge (Steel, Scrap, & Manufacturing)
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
