Customer Service Specialist I

Responsibilities

Reporting Relationship

As a Customer Service Representative I, you will report directly to the Director of Inside Sales, collaborating with key stakeholders across Steel King Industries. You’ll be a vital part of creating seamless interactions both internally and externally, ensuring that all departments work in harmony to deliver excellence.

What You’ll Do:

You’ll play a crucial role in delivering top-notch customer service and supporting our dealer network. From managing order details to providing expert product insights, your contributions will directly impact Steel King’s growth and customer satisfaction. Here’s a sneak peek at what your day-to-day will look like:

• Order Acknowledgement: Be the first point of contact for dealers by sending timely email confirmations and ensuring all order details are spot on.
• Order Review & Resolution: Double-check order acknowledgements against purchase orders and quotes, proactively working with the team to resolve any discrepancies.
• Customer Support Excellence: Assist dealers with everything from freight status to product availability, providing clear answers and quick solutions to any questions or concerns.
• Problem-Solving: Help customers resolve issues—whether it’s damaged, missing, or incorrect products—by swiftly organizing replacements or returns to keep operations running smoothly.
• Order Entry & Back-Up: Enter orders across various categories and pitch in as a back-up for the receptionist and phone duties when needed.
• Assist in the training of Excalibur Distributors with regards to Quick Ship product.
• Support the corporate goals and objectives.
• Work with Steel King dealers assisting them with literature requests.
• Assist in the efforts to educate distributor sales personnel regarding Steel King capabilities and procedures, product knowledge, application information, sales strategies and tactics.
• Educate distributors, customers and Steel King personnel in the safe use of our product
• Customer support backup as needed by the Director of Inside Sales.
• Any related tasks as may be assigned by the Director of Inside Sales, Vice President of Sales and/or the Executive Committee of Steel King Industries, Inc.

Your Impact at Steel King:
At Steel King, we take pride in living out our core values every single day. As part of this role, you’ll help us drive innovation, foster collaboration, and champion our mission to provide outstanding service. Here’s what you’ll be involved in:

• Uphold Steel King’s Core Values: Be a daily ambassador for our culture, maintaining excellence in all interactions with customers, distributors, and your team.
• Market Growth & Collaboration: Look for opportunities to help Steel King grow its market share through product insights, competitive pricing, and creative sales strategies.
• Training & Development: Empower our distributor network by helping them master the ins and outs of our product offerings, sales tactics, and safety practices.
• Teamwork Across Departments: Work seamlessly with other teams like Sales, Manufacturing, Engineering, and Accounting to keep the customer experience top-notch.

What We’re Looking For:
We’re looking for someone who thrives in a collaborative, fast-paced environment, and is ready to take on the challenge of delivering superior customer service.If you have the following qualifications, you may be just the person we’re looking for:

• Education & Skills:
  • An Associate’s degree in Business or related field (or equivalent experience).
  • A strong grasp of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent communication skills, with a sharp eye for detail.
  • Ability to work cooperatively in and amongst teams.
  • Ability to juggle multiple tasks while maintaining a high level of organization.
  • Strong problem-solving and decision-making skills.
  • Comfortable working independently and collaborating in a team setting.
  • Apply skills to carry out instructions furnished in written, oral or diagram form.
  • Possess sound judgement and decision-making skills.
  • Read, analyze, and interpret documents such as Request for Proposals(RFPs), Standard Operating Procedures (Work Instructions), and Company Policies.
  • Respond to phone and email inquiries in a timely manner.
• Experience:
  • Ideally, 0-1 year of experience in customer service, preferably in a manufacturing or steel industry setting.

Steel King’s Core Values:
We expect all team members to live by these values in everything they do:

• Get It Done Attitude: Take ownership and deliver results.
• Refuse to Accept “Good Enough” as Good Enough: Strive for continuous improvement.
• Be Someone People Want to Work With: Foster a positive and inclusive work environment.
• Always Act with Integrity: Uphold the highest standards of honesty and ethical behavior.

What We Offer:
Steel King Industries, Inc. is committed to creating a diverse and inclusive workplace. We value and respect individuals of all backgrounds and do not discriminate based on race, color, creed, national origin, age, religion, gender, sexual orientation, marital status, or any other characteristic protected by law. We are dedicated to providing equal opportunities for all applicants, and reasonable accommodations will be considered for qualified candidates to ensure accessibility and success in the hiring process.

If you’re ready to make a real impact in a dynamic company where your work truly matters, we’d love to hear from you!

A Day in the Life at Steel King:
This position is based in an office environment, requiring some light lifting (up to 25 pounds) and regular use of standard office equipment (computers, phones, printers, etc.). You’ll be a key player in helping us stay organized and efficient in our daily operations. We do have a 4 day in office and 1 day remote, however with this position, you may be required to work in the office 5 days a week.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with, or without notice.

Our employees’ health and well-being are important to us. In addition, the Company has a longstanding commitment to provide a safe and productive work environment. Alcohol and drug abuse pose a threat to the health and safety of employees and to the security of our equipment and facilities. For these reasons, the Company is committed to the elimination of drug and/or alcohol use and abuse in the workplace.