Inside Sales Representative

About Dunmore International Corp

Acquired by Steel Partners in February 2018 as part of the Diversified Industrial Segment, Dunmore manufactures innovative technical films for Aerospace, Automotive, Commercial Graphics, Packaging applications. Dunmore has deep expertise in novel coatings, films and multi-layer laminates based on 14,000 unique chemistries and constructions, and significant experience in handling foils, plastics and fabrics. As a trusted Industry partner for over 50 years, Dunmore collaborates with customers in high growth markets to design, develop and manufacture a range of highly engineered value-added product solutions. Dunmore clients include several Fortune 500 companies across 25 countries and is a Gold Level Supplier to one of the world’s largest aircraft manufacturers. Dunmore’s mission is to delight its customers through technical innovation, high levels of service and open collaboration to solve difficult application problems.

Summary

The Inside Sales Associate is responsible for developing house accounts, lead management, CRM Management, and light technical support for Dunmore International. This role is critical in supporting the company's sales efforts and driving revenue growth.

Account Management

Essential Duties and Responsibilities

• Build and maintain relationships with existing house accounts to ensure satisfaction and loyalty.
• Identify opportunities to expand relationships, drive new sales, and foster long-term partnerships.
  
  

Sales Development

• Lead the vetting, follow-up, and conversion of potential opportunities into successful sales.
• Identify upselling and cross-selling opportunities for additional products and services.
  
  

Customer Support

• Respond to technical inquiries from customers, escalating complex issues to the appropriate subject matter experts.
• Serve as a reliable resource for customer needs and ensure prompt resolution of issues.
  
  

Strategy And Collaboration

• Contribute to the development of sales and marketing strategies by providing insights based on customer interactions and market trends.
• Collaborate with marketing and product management teams to improve the overall customer experience.
  
  

CRM Management

• Maintain accurate and up-to-date records of customer interactions and sales activities using the company’s CRM system (Salesforce).
  
  

General Duties

• Perform other duties as needed or assigned to support departmental and organizational goals.
  
  

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skill, And Abilities

• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and critical thinking skills to address customer inquiries and concerns
• Proficient in using CRM software and other sales-related technologies such as LinkedIn, Tableau, and BAAN.
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Familiarity with the industrial/manufacturing industry is preferred
• Experience with coated, metalized, and laminated films a plus
  
  

Education And Experience

• Bachelor's degree or equivalent experience in a sales, customer service, or related role
• Two (2) to three (3) years of experience in a B2B inside sales or customer service role, ideally within a supplier or distributor environment.
  
  

Physical Demands - OFFICE / TRAVEL

• Standing/Sitting: 30/70 %
• Walking/Bending/Stooping: 15%
• Lifting Requirements: 25 pounds
• Travel by air, rail, auto (10% of time)
• Work in manufacturing area, QA lab and office areas
• Exposures - Odors, Fumes, Noise, Chemicals, Temperature, Vision strain, Moving parts.
  
  

Dunmore International Corp. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dunmore makes hiring decisions based solely on qualifications, merit, business needs at the time.