What are the responsibilities and job description for the Service Manager position at Steel River?
Branch Manager - Santa Fe Springs Branch
Description
Job Title: Service Manager
Job Summary: The Service Manager is responsible for a designated branch's overall management and performance, ensuring the delivery of safe and high-quality services to customers while achieving business objectives and targets.
Key Responsibilities:
- Proactively engage the customers, drive sales, and take care of our technicians in order to properly schedule and execute all field service and project activities in the region.
- Assist in hiring and development of service technicians
- Coordinate, communicate and dispatch service technicians to customer locations throughout the region.
- Proactively schedule repetitive and routine inspection and preventative maintenance visits with customers and technicians.
- Maintain a schedule for all technicians.
- Document and review service technician performance on an annual basis and recommend raises and corrective action as needed.
- Communicate complex technical issues with customers throughout the course of service projects. Attend pre-bid site meetings and walk throughs as needed.
- Receive incoming requests from customers, sales reps, technicians and management related to field service and inspection requirements.
- Work with suppliers to order and expedite materials, and assist in staging materials in preparation of upcoming projects.
- Troubleshoot mechanical and electrical issues over the phone with service technicians at customer sites. Escalate complex situations to management as necessary.
- Maintain facility and related inventory
Qualifications:
- Bachelor's degree in business administration, management, or a related field (or equivalent experience 5 years of proven experience in branch management, preferably in the service industry.
- Strong leadership skills with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Sound financial acumen and budget management skills.
- Knowledge of industrial regulations and best practices.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.
Note: This job description may vary depending on the branch and organization's needs. It's essential to tailor the responsibilities and qualifications to the unique requirements of the position and organization.
Salary
$100,000 - $120,000 per year
Salary : $100,000 - $120,000
