What are the responsibilities and job description for the PRN UNIT SECRETARY/EST position at Steele Memorial?
The Emergency Services Technician (EST) provides excellent customer service for patients, family members and all visitors. He/she processes demographic and insurance information during registration. The EST anticipates patient needs and seeks opportunities to meet those needs under the supervision of the ED RN, including taking the patient’s vital signs, oxygen saturations, comfort measures such as blankets/ice packs, sending specimens to lab, answering a patient’s call light, and assisting patients to the bathroom, order entries and other self-directed clerical/telephone duties. The EST is knowledgeable of ED equipment, performing STAT EKG’s and applying heart monitors. He/she complies with organizational safety and infection control regulations, HIPAA Policies and Procedures, and is knowledgeable of ED Policies and Procedures. The EST is an integral part of the ED staff, continually communicating with the ED physician, ED RN, ancillary departments, the patient and family members. He/she actively participates in quality and performance improvement through data collections, aggregation and analysis of relevant key indicators of quality. This commitment to quality results in the development and implementation of action plans to include the monitoring of the effectiveness of improvements.
