What are the responsibilities and job description for the IT Intern position at Steele Solutions?
Job Description
Job Description
This is a West Milwaukee, WI based internship opportunity
Summary
The IT intern provides general support to Steel Solutions IT Department, in the areas of Technical Support and / or Software Development.
Essential Duties and Responsibilities
Troubleshoot, assist users and provides support to employees for Hardware needs
Troubleshoot and provides general support for Windows OS issues, Microsoft 365, password resets, etc.
Sets up the equipment and access for new employees. Ensures that the PC or Laptop, monitors and other equipment necessary (headset, mouse, keyboards, connection cords, etc.) are ready to go. Helps new employees with password set up.
Collaborates with other IT functions including network services, software systems and / or application development in order to restore service and / or identify problems.
Resets computers to factory settings after employees leave the company
Availability to travel to the different SSi locations as needed
Provides feedback on problematic trends and patterns in technical support to team lead and / or supervisor.
Performs other duties and responsibilities as requested or required.
Qualifications : Education and / or Experience
High School diploma required
Currently pursuing a degree in Information Technology, Computer Science or related field
Strong knowledge of Microsoft Operation System and Microsoft Office 365 solutions (Word, Excel, PowerPoint, etc.)
General Skills
Excellent communication & organizational skills
High attention to detail
Self-motivated
Time management skills : Ability to prioritize, organize, and perform multiple tasks
Able to work well within a team, as well as work independently on projects
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