Client Success Manager - Product Centric

About Steer Health & This Role:

Steer Health is transforming healthcare delivery with cutting-edge AI-driven solutions. We're searching for a Client Success Manager who is passionate about both healthcare innovation and technology, operating at the crucial intersection where customer advocacy meets product expertise. This isn't just account management; it's about championing our AI platform, deeply understanding provider challenges, and driving solutions that tangibly improve patient experiences and operational efficiency.

We need someone naturally curious about complex healthcare workflows, resilient in driving technology adoption, and highly adaptable in a dynamic industry. You embrace technical details, enjoy collaborating closely with product and engineering teams, and believe that proactive customer success fuels digital transformation in healthcare. If you get excited about solving real-world provider, staff, and patient problems using AI and aren't afraid to dive into EHR integrations, you're the kind of person we want.

Key Responsibilities:

• Platform Expertise & Advocacy: Master Steer Health's AI capabilities to effectively educate, inspire, and guide healthcare clients towards achieving measurable outcomes.
• Deep Client Understanding: Immerse yourself in provider workflows and operational pain points (e.g., patient access, scheduling, engagement, revenue cycle) to identify and advocate for product-driven solutions.
• Drive Adoption & Value Realization: Ensure clients maximize the value and ROI from Steer Health’s AI tools (e.g., chatbots, automation, analytics), reducing administrative burden and improving key metrics.
• Product Feedback Loop: Act as a critical bridge between client feedback and our Product/Engineering teams, ensuring real-world healthcare challenges directly inform our product roadmap.
• Technical Problem Solving: Troubleshoot integration challenges (EHRs, PM systems), analyze usage data and trends, and translate insights into actionable strategies for client success.
• Strategic Partnership Building: Develop trusted advisor relationships with client stakeholders, from C-suite leaders to IT teams and frontline staff, demonstrating the transformative potential of AI in their operations.

Required Qualifications:

• Passion for Healthcare & Technology: Genuine excitement about AI's potential in healthcare and fluency in discussing concepts like digital front doors, automation, or revenue cycle management.
• Technical Aptitude & Curiosity: Comfortable discussing APIs, HL7, EHR/PM system integrations, and collaborating effectively with technical counterparts to find solutions.
• Customer Empathy & Advocacy: Proven ability to listen deeply to clinicians and administrators, understand their needs, and advocate for solutions that save time and improve care.
• Adaptability & Resilience: Thrive in ambiguous situations, navigate change effectively (e.g., evolving regulations, new technologies), and possess the grit to overcome obstacles.
• Collaborative & Communicative: Excellent interpersonal skills with the ability to work seamlessly across departments (Product, Engineering, Sales) to align customer needs with business objectives.
• [Optional: Add specific years of experience, e.g., 3 years in a customer-facing role in SaaS or healthcare tech]

Preferred Qualifications:

• Experience in healthcare SaaS, particularly with revenue cycle management (RCM) tools or patient engagement platforms.
• Direct familiarity with major EHRs (e.g., Epic, Cerner), CRM systems, or healthcare APIs/integration standards.
• Background in consulting, implementation, or technical account management within the healthcare technology sector.

Health, Dental and Vision Insurance

Why Join Steer Health?

• Work at the forefront of AI innovation that is actively redefining patient and provider experiences.
• Own client outcomes and see your work directly impact healthcare efficiency, access, and quality.
• Collaborate daily with a talented team of engineers, AI specialists, and passionate healthcare leaders.
• Accelerate your career growth in the rapidly expanding field of AI-powered healthcare technology.

Ready to make a difference?

If you’re eager to champion AI in healthcare, solve complex problems alongside providers, and help shape the future of Steer Health’s product, we encourage you to apply!

Let’s transform healthcare together.