What are the responsibilities and job description for the Desktop Support Engineer - VIP Support position at Stefanini Group?
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The Premier team provides exceptional 24x7 support to C-level executives and their executive assistants. Our goal is to ensure seamless operation of end-user hardware and software by offering comprehensive services including installation, diagnosis, repair, maintenance, and upgrades. We are adept at handling a diverse range of technologies such as PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Our support extends across various platforms, including in-person assistance, phone, and email support, encompassing phone / remote support, desk-side support, break / fix solutions, move / add / change requests, AV support, and more.
Key Responsibilities :
- Respond promptly to user inquiries and support calls via email or phone.
- Escalate high-impact issues while retaining ownership until resolution.
- Offer application support across multiple operating systems, including Windows 10 / 11, Office 365, Outlook mobile, and macOS.
- Provide technical solutions and guidance to users at all organizational levels.
- Build and install hardware in alignment with the lifecycle program.
- Manage inventory and asset tracking effectively.
- Coordinate with vendors and assist with other IT support tasks as needed.
- Contribute to project delivery and participate in disaster recovery planning and testing.
- Document technical support processes and share knowledge within the team.
- Be willing to travel occasionally, including providing travel support and managing high-risk travel situations.
- Be available for on-call duties and weekend support as required.
- Multitask efficiently and be proficient with multimedia platforms like Cisco Webex, Zoom, and Teams.
- Experience with aircraft and aviation hangar support is advantageous.
Job Requirements
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About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
Pay Range : 50.00 - $ 60.00
Salary : $50 - $60
