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Sr. Deskside Technician

Stefanini Group
Irvine, CA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/28/2025

Details :

  • This is a part-time position working 20 hours per week. Schedule will be M-F, 4 hours per day.

We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!

Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

The Field Services Technician is responsible for providing desktop support to end-users including 2nd Level Application and Technical Support to End Users onsite at the customer location.

The Field Services Technician is responsible for resolving all end-user IT incidents / requests related to end user devices and software including ticket management with SLA parameters.

Responsibilities :

  • Provide hardware support at client sites including Desktop / Laptop / Network / Printer / End User Devices
  • Provide end user software support for Windows and Apple Mac Operating Systems, MS Office Packages and business applications
  • Configure peripheral equipment (e.g. printers, scanners, PDA all data enabled devices)
  • Install and configure hardware for end users
  • Configure and install software onto end user devices
  • Provide VIP support to client's executive members
  • Respond to Incidents and Requests assigned via the ITSM Tool
  • Ensure Ticket updates are current and end users informed of progress
  • Troubleshoot software and hardware related incidents and requests
  • Perform application troubleshooting and support as per incidents and requests
  • Perform weekly - monthly automated tasks
  • Work with vendors and internal resources to facilitate resolution of incidents and requests
  • Communicate effectively with relevant Stakeholders including team members and Management
  • Liaise with end users to effectively reach resolution on incidents and requests
  • Job Requirements

    Details :

  • 3 - 5 Years within an IT Desktop Support environment
  • Proficient in speaking English language
  • Nice to have certifications : MCSE, Apple Mac Certification, Relevant IT diploma, ITIL V4 Foundation.
  • Great communication and collaboration skills
  • Punctual, Team Player, Attention to detail, Display a high level of service excellence and professionalism
  • Assertive and confident person.
  • Pay Range : 35.00 - $ 39.50

    Salary : $35 - $40

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