What are the responsibilities and job description for the Deskside Technician I position at Stefanini North America and APAC?
Details:
Job Description
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Details:
Job Description
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
- Providing hardware/software support services to onsite clients including break/fix.
- Implementing virus detection and eradication procedures.
- Diagnosing end-user system failures and implement repair solutions.
- Diagnosing printer and other peripheral devise failures and implement repair solutions.
- Troubleshooting network devices in order to ensure connectivity from the PC to the Network.
- Providing installation and upgrading services of hardware and software.
- Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.
- Setup and troubleshooting audio/video equipment such as projectors and video conference equipment.
- Asset-tag, track and update IT asset inventory and chain of custody.
- Assist with hardware deployment as needed.
- Resolves routine questions and problems, and refers more complex issues to higher levels.
Details:
- Knowledge of multiple manufacturers and operating systems (PC and Mac supported).
- Excellent troubleshooting capability.
- Ability to work in a team environment as well as independently.
- Ability to communicate technical information -technical audiences.
- Excellent verbal and written communication skills.
- Ability to complete assignments with no supervision.
- Ability to search internally/externally for support information.
- Customer-oriented attitude.
- Ability to travel locally and in-state to support other sites, if applicable.
- Attendance and schedule adherence are requirements of this position.
- This position includes continuous walking, bending and lifting equipment sometimes up t50 pounds and engaging in labor related duties of connecting computer equipment.
- Knows and applies fundamental concepts, practices and procedures of particular field of specialization.
- May develop advanced skills using tools and equipment appropriate for the position or specialization.
- Using established procedures and working under immediate supervision, performs assigned tasks.
- Work is routine and instructions are usually detailed.
- High school diploma required, university courses desirable.
- ITIL certifications a plus.
- This is a fully onsite position.
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making.
