Deskside Technician II

Details:

Job Description

Who We Are

Stefanini is a privately held $1.5 B global technology provider offering Digital Workplace Services, Application Development, and Digital & Innovation solutions, including our own Stefanini Artificial Intelligence (SAI) platform. We have been recognized as a Visionary in the 2025 Gartner Magic Quadrant™ for Outsourced Digital Workplace Services, and our 35,000 employees are located across 41 countries

• Installation: Set up new device and ensure it works properly (laptops, desktops, tablets and smartphones).
• Maintenance: Perform preventative maintenance and service checks.
• Repairs: Diagnose and fix issues with malfunctioning equipment.
• Troubleshooting: Identify problems and implement solutions.
• Customer support: Provide technical support and guidance to customers locally and remotely.
• Documentation: Keep records of services performed, assets used, and interactions with users in the system we use for it.
  
  

Job Requirements

Details:

• Hardware: Assembly and maintenance of desktops and laptops
• Operational Systems: Windows 10 and 11
• Productivity: Office 365
• Mobile: iOS and Android (smartphones and tablets)
• Meetings: Video Conference Room
• Network: TCP/IP Protocol
• Manage tickets: Incidents and Requests
• Asset Control: must be organize with the equipment's of the client
• Remote access support to users
  
  

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
  
  

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.