Information Technology Security Analyst

Position: IT Security Analyst I

Location: Dover, DE 19904

Duration: Long Term Contract

Job Description:

• The Enterprise Desktop LAN Team at the Client is seeking a Senior Network Administrator to serve as the Subject Matter Expert (SME) for Zscaler and VPN solutions from an end-user perspective.
• This role will focus on supporting and troubleshooting Zscaler issues for end users, while the backend infrastructure and policy management are maintained by the security team.
• The ideal candidate will possess strong technical expertise in Windows desktop environments, enterprise deployment solutions, scripting, and security technologies while also demonstrating exceptional leadership and customer service skills.
• Act as the SME for Zscaler and VPN solutions, focusing on end-user support, troubleshooting connectivity issues, and improving user adoption.
• Develop and deliver Udemy-based video training for Zscaler to educate and upskill the team.
• Create knowledge base articles, installation guides, and troubleshooting documentation for supporting Zscaler at the end-user level.
• Work closely with the security team, who maintain the Zscaler backend infrastructure, to escalate and resolve issues efficiently.
• Build and maintain Windows deployment packages using SCCM, KACE SMA, Intune, or other system management appliances in an enterprise environment.
• Develop and maintain PowerShell scripts to automate administrative tasks and enhance system efficiency.
• Analyze Windows Event Logs to troubleshoot Windows desktop issues, identifying root causes of system and application errors.
• Review and interpret logs from SIEM solutions to support security investigations and system diagnostics.
• Support enterprise Windows 10 and Windows 11 desktop environments, ensuring seamless deployment and security compliance.
• Contribute to team training initiatives, mentoring staff, and improving knowledge-sharing processes.
• Assist with scaling enterprise solutions, including new technology rollouts and process improvements.
• Provide high-quality customer support, ensuring a positive end-user experience.
• Work on service tickets, providing remote and occasional onsite support for agency locations when issues cannot be resolved remotely.

Work Schedule & Environment:

• Schedule: Monday - Friday, 8:00 AM - 4:30 PM
• On-Call Rotation: Required after 4-6 months one call around once a year Monday at 4:30pm to next Monday at 8am.
• Work Model: This is an onsite role, with one remote workday per week provided for new hires after three months, contingent on performance and goal achievement.
• Enterprise Scale: Supporting approximately 7,000 users and 10,000 devices, primarily running Windows 10 and Windows 11, with a small footprint of macOS devices.
• This position offers an exciting opportunity to lead end-user Zscaler VPN support initiatives, enhance enterprise security adoption, and contribute to the strategic growth of Client enterprise desktop infrastructure.