What are the responsibilities and job description for the IT Support position at Stefanini North America and APAC?
We are looking for an IT Support for a Manufacturing Company in Owensboro, KY!
Job Details:
- 12-month contract, possible extension
- Onsite role in 1121 Industrial Dr, Owensboro, KY 42301
- W2 position with benefits, 40 hours per week
Shift available: Mon - Fri: 2PM - 11 PM / Sat - Sun: 6 PM - 7 AM Thru - Fri 7 AM - 4 PM
Job Description:
- Provide End User Support on a global basis for all PC Hardware & Software, Mobile Devices, user accessibility, and related issues for end-users to be able to perform their assigned duties daily.
- Be on call 7x24 to support the user community and customers as needed.
Scope & Responsibilities:
- Order, inventory, build and configure new PCs & Laptops, install software, customize and deliver to user with instructions, provide orientation for new users.
- Monitor ticket queue to follow up on open tickets, provide updates and resolution
- Work with users to provide support on all applications & printers, reset passwords as required.
- Participate in implementation of projects, systems, & procedures to meet departmental goals
- Troubleshoot & diagnose hardware, software & network problems and escalate as needed
- Work with all users to ensure that their daily needs are met for them to do their job.
- Multi-task daily, drawn in multiple directions as needed to address the current issue at hand.
- May need to provide support for senior management executives and high-profile customers to ensure their needs and requests are addressed in a timely, professional and high-quality manner.
Skills Required:
- End User Workspace platforms (discovery, asset management, client management)
- End User Microsoft platforms (Active Directory, Office 365, SCCM, Intune)
- Thorough knowledge of applications including but not limited to: Microsoft Office 365; Outlook 365; Windows 10 Operating System; Windows 7 Operating System; Anti-Virus; Active Sync; Microsoft Online Services BPOS/Office 365; Citrix Presentation Server user support; Active Directory User set up and maintenance;
- Experience in building and deploying Workstations and Laptops; Upgrading and deployment of Software.
- Respond to requests for assistance via phone, email, tickets, or walk-ins as 1st & 2nd level technical user support. Escalate to the next level of support and/or management as required.
- Order, configure, inventory, deploy mobile devices based on the company standards
- Understanding of global infrastructure and support of global workforce
- Knowledge of LAN/WAN/VPN Infrastructure
