What are the responsibilities and job description for the PM Front Desk Supervisor position at Stein Eriksen Lodge?
For those who seek the best, there's only Stein.
Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.
Why work for the best?
The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.
We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.
Front Desk Supervisor
Provide shift supervision and guidance to the Front Desk. Ensure each area is managed in accordance with operating standards to maintain a professional image and superior customer service. Ensure that all reports are completed as required. Resolves quickly and timely on guest complaints, concerns or disputes. Responsible to report all issues to Front Desk Manager. Assist with training new team members as well as ongoing training for employees.
Essential Functions:
- Assist in attainment or surpassing of all departmental and hotel goals
- Maximize customer service and enhance the guest experience
- Maintain open lines of communication with all department team members and Manager
- Maintain highly visible program that solicits guest comments on a consistent basis
- Requires standing behind Front Desk for extended periods of time
- Actively involved in the continued success of the guest recognition program
- Encourage the concept of employee empowerment by maintaining incentives that reward employees for responsive/proactive guest assistance
- Assist with the training process of all department employees
- Complete assigned reports properly, accurately and timely
- Ensure advance deposits are 100% current
- Review daily front office shift work for accuracy and completeness
- Ensure standards and cleanliness of public and private areas of the Lodge are maintained
- Do whatever necessary to help guests and fellow employees
- Ensure all reports neatly filed in binders daily
- Ensure all “call back” requests are called backed
- Ensure front desk and back office are neat, clean and organized
- Ensure wake-up calls are made timely and properly
- Ensure messages and faxes are properly logged and delivered
- Manage guest history program
- Follow up on all guest complaints in a timely manner
- Review Group Resume on group’s arriving
- Review daily arrivals and departures
Stein Eriksen Lodge, Park City’s only Forbes Five-Star Hotel and Spa, offers:
- Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
- Competitive wages and bonus plans to recognize your dedication and service with us
- Paid training time and programs
- Chef prepared meals daily in our cafeteria, at no cost to you
- On site heated garage for employee parking -a great perk in winter!
- Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
- Flexible schedules and time off policies to accommodate family, school, and other activities
- Weekly raffles for tickets to events such as the Utah Jazz, Utah Hockey Club, Real SL, and Salt Lake Bees
- Monthly team member appreciation events and recognition programs
- Hotel room, spa, dining, shopping, ski/snowboard rental discounts available
We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.
