Call Center Scheduling Triage Operator

Please note: as part of the application process, candidates are required to complete an assessment to evaluate their suitability for the role in order to be considered. The link to the assessment will be emailed upon application submission. Applications without completed assessments will be rejected.

Must be 18 and a high school graduate or equivalent to be employed by SDMI. 

Pay: $14 hourly

Schedule: Monday-Friday, 9am-5:30pm

Location: 7301 Peak Drive  

SUMMARY:

This position works in a call center environment, answering phones and questions from patients and referring providers regarding patient appointment status, preparation, location and directs calls to the appropriate areas. May perform other job related duties as necessary for the efficient operation of SDMI.

MINIMUM SKILLS, ABILITY AND REQUIREMENTS:

·         High school graduate or equivalent. Computer experience, previous medical background and operator/receptionist experience preferred.

·         Follow all written protocols and procedures of the Center.

·         Demonstrate courtesy, helpfulness, and optimal customer service toward patients and their families.

·         Must be able to recognize and respond appropriately to urgent / emergent situations per protocols.

·         Effectively cope with typical job stress.

·         Basic typing and keyboarding skills with minimum of 30 wpm

·         Strong organizational and interpersonal skills (excellent phone etiquette).

·         Experience with customer service and multi-line phones.

·         Computer literate and knowledge of other office equipment.

·         Good organizational skills and the ability to prioritize responsibilities.

·         Ability to multi-task efficiently and effectively.

·         Must be able to act calmly and effectively in a busy or stressful situation.

·         Ability to communicate effectively in the English language in person, by phone and in writing.

·         Responds positively to changes in assignments and priorities.

·         Works as an effective team member with co-workers and other personnel.

·         Communicates effectively when follow up is needed.

·         Must have good oral and written communication skills.

·         Skill in organizing time to accommodate changes in workload and assignments in order to complete tasks in a timely manner.

·         Skill to pay attention to details and accuracy

·         Interact with patients’, physicians and other staff both within the Center and at outside facilities providing accurate, timely and responsive information.

·         Establish and maintain effective working relationships with physicians, staff and management

·         Able to identify hazardous material in immediate work area.

·         Knows and follows all SDMI safety and evacuation guidelines, policies and procedures.

·         Maintain highest level of confidentiality for patients and business operation.

·         Willingly participates in cross-training activities within the department in for own professional growth in order to contribute to the overall function of SDMI.

·         Assumes responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.

·         Demonstrates punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.

·         Any employee who discovers, is directly involved in or is responding to an event/occurrence/risk is required to complete or direct the completion of an occurrence report within 24 hours of event/occurrence/risk.

·         My job performance, including current competencies will be reviewed by my supervisor on a periodic basis. If my job performance/ current competencies are not (or continue to not be) at required level, this could result in additional training and/or disciplinary action.

·         Takes full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift.  

·         Other duties as assigned.