What are the responsibilities and job description for the Referrals Clerk position at Steinberg Diagnostic Medical Imaging?
Shift 9am-5:30pm Monday-Friday
This is not a remote position
This position is set in a call center environment, answering phones and questions from patients and referring providers regarding patients appointment status , preparation, location and direct calls to the appropriate areas. This position also involves checking referrals for accuracy and completion along with the input of information received by doctor’s offices that is access from the Patients Information Portal. Other job related duties maybe perform as necessary for the efficient operation of SDMI.
MINIMUM SKILLS, ABILITY AND REQUIREMENTS:
• High school graduate or equivalent.
• Previous medical background and operator/receptionist experience preferred.
• Basic typing and keyboarding skills with minimum of 30 wpm
• Strong organizational and interpersonal skills (excellent phone etiquette).
• Experience with customer service and multi-line phones.
• Computer literate and knowledge of other office equipment.
• Good organizational skills and the ability to prioritize responsibilities.
• Ability to multi-task efficiently and detailed orientated.
• Must have good oral and written communication skills. Ability to communicate effectively in the English language in person, by phone and in writing.
• Demonstrate courtesy, helpfulness, and optimal customer service toward patients and their families.
• Must be able to recognize and respond appropriately to urgent / emergent situations per protocols.
• Effectively cope with typical job stress.
• Responds positively to changes in assignments and priorities.
• Works as an effective team member with co-workers and other personnel.
• Communicates effectively when follow up is needed.
• Maintain highest level of confidentiality for patients and business operation.
• Demonstrates punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.
• Other duties as assigned.
