Technical Specialist

SUMMARY:

This position assists the Technical Director/Chief Tech by performing administrative duties for a modality and assisting with scheduling corrections, referral clarification, and patient safety screening. Assists modality in scheduling patients, rescheduling patients, ad-ons, corrections and daily stats. Communicates with referring doctor’s offices, laboratory clinics, and patients as needed. May perform other job related duties as necessary for the efficient operation of SDMI.

MINIMUM SKILLS, ABILITY AND REQUIREMENTS:

·         High school diploma or equivalent with 6-month experience as a medical receptionist or related experience and or training or equivalent combination of education and experience along with a strong knowledge of coding.

·         Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system.

·         Coordinate and schedule exams, follow-up appointments as designated by physicians.

·         Interact with patients’, physicians and other staff providing accurate, timely and responsive information.

·         Any employee who discovers, is directly involved in or is responding to an event/occurrence/risk is required to complete or direct the completion of an occurrence report within 24 hours of event/occurrence/risk.

·         My job performance, including current competencies will be reviewed by my supervisor on a periodic basis. If my job performance/ current competencies are not (or continue to not be) at required level, this could result in additional training and/or disciplinary action.

·         Coordinate processes and route all paperwork as required to meet physician and facility requirements.

·         Demonstrate courtesy, helpfulness, and optimal customer service toward patients and their families.

·         Must be able to recognize and respond appropriately to urgent / emergent situations per protocols.

·         Establish and maintain effective working relationships with physicians, staff and management.

·         Effectively cope with typical job stress.

·         Knowledge of Medical terminology, ICD-9 / CPT Coding. 

·         Basic typing and keyboarding skills with minimum of 30 wpm

·         Strong organizational and interpersonal skills (excellent phone etiquette).

·         Experience with customer service and multi-line phones.

·         Familiarity with computers and other office equipment.

·         Ability to prioritize responsibilities.

·         Ability to multi-task efficiently and effectively.

·         Must be able to act calmly and effectively in a busy or stressful situation.

·         Ability to communicate effectively in the English language in person, by phone and in writing.

·         Knowledge of contracted insurance plans and procedures.

·         Skill in organizing time to accommodate changes in workload and assignments in order to complete tasks in a timely manner.

·         Skill to pay attention to details and accuracy in completing tasks.

·         Responds positively to changes in assignments and priorities.

·         Works as an effective team member with co-workers and other personnel.

·         Communicates effectively when follow up is needed.

·         Able to identify hazardous material in immediate work area.

·         Knows and follows all SDMI safety and evacuation guidelines, policies and procedures.

·         Willingly participates in cross-training activities within the department in for own professional growth in order to contribute to the overall function of SDMI.

·         Assumes responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.

·         Demonstrates punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.

·         Takes full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift.  

·         Other duties as assigned.

All Employees agree to comply with all privacy and security standards as set out by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as outlined by my employer. I will make every effort to protect our patient’s health information and confidentiality as well as abide by all aspect of Public Law 104-191. I will treat all information received in the course of my employment with SDMI, which relates to the patients of the provider, as confidential and privileged information and will not disclose information regarding SDMI’s patients to any person or entity, other than as necessary to perform my job, and as permitted under SDMI’s HIPAA policies. I will safeguard my computer password and will not post it in a public place, such as the computer monitor or a place where it will be easily lost, such as on my name tag. (initials _____)

THE ESSENTIAL ELEMENTS OF THE POSITION REFLECT THE MAJOR DUTIES CONSIDERED NECESSARY TO DESCRIBE PRINCIPAL FUNCTIONS OF THE POSTION AND SHALL NOT BE CONSTRUED AS A DETAILED DESCRIPTION OF ALL OF THE WORK REQUIREMENTS THAT MAY BE INHERENT IN THE POSITION.

STEINBERG DIAGNOSTIC MEDICAL IMAGING EXPRESSLY RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THIS JOB DESCRIPTION AT ANY TIME.

I acknowledge and understand that: 

• Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will. 

• The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions. 

• Job duties, tasks, work hours and work requirements may be changed at any time. 

• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Steinberg Diagnostic Medical Imaging.