Product Support Analyst Remote Consultant

Job Title: Product Systems Analyst – Education Data Testing & Support
(79388)
Location: USA Remote – U.S. Based

3 months with possible extension

Overview:
A mission-driven education agency is seeking a skilled TSDS Systems Analyst to support critical user acceptance testing (UAT), production stability reviews, and high-level customer support for state-funded educational data systems. This is a fully remote opportunity ideal for someone with a background in UAT testing, education data standards, and resolving complex technical support escalations.

What you will be doing:

• Leading the creation and execution of test plans and scripts based on stakeholder requirements

• Identifying and documenting issues in UAT and collaborating with development teams on fixes

• Performing post-deployment production checks to ensure feature stability and performance

• Investigating and resolving Level 3 technical support tickets related to educational data systems

• Collaborating across QA, dev, and customer service teams to ensure high-quality service delivery

• Analyzing root causes of issues in test and production environments and recommending improvements

• Utilizing tools such as SQL, JIRA, Postman, Swagger, and TOAD for testing and troubleshooting

• Supporting continuous improvement of support processes through documentation and feedback

What you must have:

• 7 years of experience in UAT testing, technical analysis, and QA methodology

• Strong proficiency in system architecture concepts and scripting for testing/troubleshooting

• Extensive experience using QA and testing tools such as SQL, JIRA, Swagger, TOAD, and Postman

• In-depth knowledge of Texas education standards and domains (TEA, data requirements, etc.)

• 5 years of experience with analytical thinking and defect resolution

• Strong technical writing and documentation skills, particularly around QA findings and escalation tracking

• Proven ability to communicate effectively with cross-functional teams and stakeholders

• Preferred: experience in automated testing frameworks and technical QA automation