What are the responsibilities and job description for the Support Analyst position at Steinemann Inc.?
Overview:
Client is seeking Client Support Representatives to assist with a technical deployment project for a leading enterprise client. In this role, you will provide high-quality customer support, ensuring timely issue resolution, thorough documentation, and a seamless end client experience.
Responsibilities:
Provide phone support for a technical project, assisting with task completion, inquiries, troubleshooting, and resolution.
Maintain clear and professional communication with end clients via phone and email.
Document all customer interactions accurately and thoroughly in the system.
Work efficiently in a structured enterprise environment, following standard procedures and protocols.
Collaborate with internal teams to escalate and resolve complex issues when needed.
Stay at a computer workstation for the full duration of your shift.
Required:
At least 1 year of experience in a customer support role (customer service, help desk, technical support, etc.).
Strong verbal and written communication skills.
Excellent documentation and organizational skills to ensure accurate tracking of client interactions.
Comfortable working in a professional enterprise setting with a focus on high-quality service delivery.
Ability to be at a computer full-time throughout the workday.
No travel required for this position.
#Workwolf
