What are the responsibilities and job description for the Technical Writer Contract position at Steinemann Inc.?
3 month contract (possible extension)
US Citizen or GC
Technical Writer
PRESENTATION SKILLS-4-6 YEARS
PROCESS FLOW ANALYSIS
Documentation 70%
This position assists in providing documentation to support the Server Administration and Sustainment
Utilize available enterprise tools documenting processes.
Consolidate all documentation and store in a Service Now
Review existing documentation and review structure and update
Monitor and follow up Procedures
Create SOPs, Guidelines, How-To documentation
Communicate and enforce best practices
Ticket Management - 25%
This position follows the established OIT Change Management (RFC) process.
Use established tools to track hardware and software assets.
Assist with informing/sharing new documentation/information with appropriate IT groups.
Review inbound tickets and assign to appropriate support personnel
Monitor tickets to ensure they meet SLA requirements.
Organizational and Project Commitment - 5%
The position assists in implementing projects for OIT. This includes participating in team meetings and implementing project tasks and time tracking.
Attend and complete all internal OIT provided training and take advantage of professional development with manager approval. the team.
QUALIFICATIONS:
Experience with a variety of Content Management Systems Knowledge of security standards and techniques Experience with Server support is a plus Experience as a trainer is a plus.
Duties and Responsibilities: Work with management team to understand requirements. Work with Subject Matter Experts to understand landscape of the environment. Create framework/format for documentation (process maps, narratives, procedures/manuals). Design must keep in mind that documents must be user-friendly, accessible and searchable by topic/area as they will be posted online. Work with IT leadership to determine the priority of documentation. Design, develop, and document end-to-end processes/procedures across organization. Create a process/procedure for revision control for the documentation post-implementation. Test documentation against standard company norms & practices to document gaps in compliance.
Education and Experience:
A minimum of three (3) to five (5) years of experience as an IT professional which must include A minimum of three (3) years’ experience as a Technical Writer.
