What are the responsibilities and job description for the Retail Concierge position at Steinway & Sons?
Description
Position Overview
Steinway & Sons is seeking a highly professional and customer-focused Retail Concierge to join our team at our flagship showroom, Steinway Hall in Manhattan. This luxury concierge will act as the first point of contact for visitors and callers, providing elite customer service while ensuring smooth operations in our showroom. This will be a part-time role with a set schedule which may include weekend hours, working an average of 25 hours per week.
Key Duties And Responsibilities
Ideal Candidate Qualifications
Position Overview
Steinway & Sons is seeking a highly professional and customer-focused Retail Concierge to join our team at our flagship showroom, Steinway Hall in Manhattan. This luxury concierge will act as the first point of contact for visitors and callers, providing elite customer service while ensuring smooth operations in our showroom. This will be a part-time role with a set schedule which may include weekend hours, working an average of 25 hours per week.
Key Duties And Responsibilities
- Greet all visitors at Steinway Hall with warmth and professionalism, inquire about the nature of their visit and direct them to the appropriate person
- Answer all incoming phone calls, providing accurate information or directing calls to the correct individual or department
- Maintain and complete the Daily Floor Activity report and submit monthly summaries to management
- Print and manage price tags for products displayed in the showroom
- Review and organize the Steinway Hall database for duplicate prospect registrations, making necessary entries and notifying relevant sales representatives
- Monitor the database for Out of Territory registrations and forward relevant information to the appropriate district representative, ensuring that all guest names signed in the visitor book are forwarded as needed
- Maintain the Steinway Hall attendance log and assist in scheduling according to manager’s directives
- Distribute web and walk-in leads to the appropriate team members for follow-up and action
- Assist in organizing and supporting showroom functions, outside events, and promotional activities
Ideal Candidate Qualifications
- Experience and/or understanding of music, especially piano, is required
- A high level of professionalism and embodiment of the luxury Steinway & Sons brand
- Exceptional customer service skills and comfort engaging and communicating with high-end clients
- Exceptional organizational abilities, with keen attention to detail and the ability to manage multiple tasks
- Ability to maintain confidentiality and handle sensitive information with discretion
- Ability to work independently as well as part of a team