What are the responsibilities and job description for the Order Management Specialist position at STELLA & CHEWY'S LLC?
Description
- Timely and accurate data entry of all sales orders assists in inbound delivery appointments including communications with internal and external customers.
- Receive and process sales orders including EDI/Manual order entry.
- Responsible for customer communications regarding purchase orders.
- Receives and processes sales orders including EDI/Manual order entry and purchase order documentation.
- Collaborate with Key Account Managers
- Collaboration with customer, logistics partners in ensuring that orders are shipped in prompt fashion
- Timely and accurate data entry of all customer orders into Transportation Management System (TMS), and management of outbound delivery appointments including communications with internal and external customers.
- Manage International Export sales orders through entire process including order entry, documentation processing, and communications with customers.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 2 years of experience in a customer facing role in a customer and logistics management environment, preferably with exposure to export logistics.
- Ability to work in fast paced and evolving environment
- Ability to be flexible with changing priorities and to meet changing customer requirements
- Ability to understand and support management direction.
- Ability to keep focus and be detail-oriented in a dynamic atmosphere
- Proficient in MS Office Suite including Microsoft Excel and Word
- Experience in an ERP and TMS software
- Strong ability to communicate professionally effectively with other departments including both internal and external customers/vendors.
