What are the responsibilities and job description for the Customer Support Analyst position at Stella Contracting, Inc?
Job Description
Job Description
As a Customer Support Analyst, you will play a vital role in providing exceptional customer service and support to our valued clients. You will serve as the first point of contact for customers, addressing their inquiries, issues, and requests in a professional and timely manner.
The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a commitment to delivering top-notch service.
Responsibilities :
Respond to customer inquiries via phone, email, or chat in a courteous and efficient manner.
Identify and troubleshoot technical issues reported by customers, providing solutions or escalating to the appropriate team as needed.
Document all customer interactions and solutions in a detailed and accurate manner.
Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer satisfaction.
Assist in the development of customer support documentation and training materials.
Stay up to date on product knowledge and industry trends to better assist customers.
Proactively identify opportunities for process improvements and customer service enhancements.
Qualifications :
Bachelors degree in a related field or equivalent work experience.
Strong interpersonal skills and the ability to communicate effectively with customers of varying backgrounds.
Proven experience in a customer service or technical support role.
Familiarity with help desk software and ticketing systems.
Ability to work independently and prioritize tasks in a fast-paced environment.
Detail-oriented with a strong focus on providing quality service.
Knowledge of customer service best practices and a commitment to continuous improvement.
Benefits :
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and company holidays
- Professional development opportunities
- Collaborative and inclusive work environment
We are an equal opportunity employer and we encourage diverse candidates to apply.
Please be advised that this position is exclusively available to applicants who are residents of the United States and not to those from other countries.
