What are the responsibilities and job description for the Help Desk Analyst position at Stella Contracting, Inc?
We are currently seeking a Help Desk Analyst to join our dynamic team and contribute to our ongoing success.
As a Help Desk Analyst, you will be responsible for providing technical support and assistance to our internal staff members. You will troubleshoot issues, resolve problems, and ensure a smooth flow of operations within our organization. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others.
Responsibilities :
- Provide timely and effective technical support to internal users via phone, email, or in person
- Troubleshoot hardware, software, and network issues
- Log all support interactions and resolutions in the ticketing system
- Collaborate with other IT team members to escalate and resolve complex issues
- Assist in maintaining hardware and software inventory
- Stay up-to-date on technology trends and best practices
- Contribute to the development and improvement of internal IT processes and procedures
- Participate in training sessions to enhance technical skills and knowledge
Requirements :
Benefits :
