Server Assistant/Host BEST BENEFITS IN SEATTLE

About Us

We are Seattle's oldest boutique hotel. We strive to provide the highest level of guest service through our core values. We model these values in our work behavior, decision making, personal contributions and guest interactions. We value our associates and we tell them. We are rich in tradition, but progressively minded. We are hardworking, approachable, inclusive, flexible, and above all, fun. We invite you to join our team and show your affinity for guest service and working alongside others who have the same shared values and commitment to excellence.

Benefits

• Paid Time Off
• ORCA transit pass reimbursement
• FREE Parking
• 50% Discount on meals
• $50/Night Sorrento Hotel Room Rates
• $300 Bonus for you and anyone you refer
• Paid Birthdays off
• ESL/Language class reimbursement
• Skill Training Courses reimbursement
• Life Safety Certification
• Holiday Pay
• Flexible Scheduling
• Health/Vision/Dental Insurance
• Matching 401K
• Annual Raise

Purpose of Position

A Server’s Assistant assists the service staff in the servicing of the guest. The supportive role of the Server Assistant is to help make service more efficient and timely. This position should use STELLA's Policy to ensure a positive dining experience for the guests.

Position Mission/Overview

You will be expected to complete training where you will be introduced to all the policies and daily procedures that make up your job. You must memorize the floor charts, seating numbers and store layout. Serve guests, bread, water and butter upon servers taking the orders, and provide refills as needed. Remove used tableware between courses; clear and reset tables after guests leave.

Essential Job Functions/Responsibilities

We want to exceed our guests’ expectations and deliver the best service anywhere. In order to achieve that goal, we have developed service goals that should be followed by every server, every shift, for every guest. You should strive to meet the following goals:

Here is a general list of responsibilities to give you an understanding of what you will be doing during a shift, but your responsibilities as a member of the team are not limited to this list.

• Make sure hot food is delivered hot, and cold food is delivered cold.
• Pre-bus tables as needed in your section, then throughout the restaurant.
• Pack leftovers for guests following proper sanitation and packaging procedures.
• Greet every guest you pass and make them fell welcome.
• Refill non-alcoholic drinks for our guests as needed.
• Thank every guest for visiting us and invite them to return.
• Reset each table within 2 minutes after the guests leave.
• Maintain a clean restaurant at all times.
• Completes all side work.
• Communicates with and supports all staff to serve the guests.
• Employs teamwork.
• Follows STELLA's policy.

Position Expectations

• Obtain service area assignment at the beginning of each shift.
• Promptly greet guests as they are seated and bring bread, butter and water to table.
• Remove used tableware between courses and provide tableware for next course.
• Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
• Between seating promptly clean table tops, chairs and booths. Check floor and clean as required. Reset and arrange tabletop.
• Respond appropriately to guest requests. Communicate guest requests to server as needed.
• Communicate with server and host to assure efficient seating, table utilization and customer service.
• Assist server as needed with food delivery, especially with large parties and during peak periods.
• Thank guests as they are leaving.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Required Position Skills

• Be able to communicate and understand the predominant language(s) of our guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Be able to work in a standing position for long periods of time (up to 5 hours).

Other Skills/Abilities

• Ability to effectively present information and respond to questions.
• Speaks with poise, voice control and confidence using proper English and a well-modulated voice.

Hotel Sorrento provides equal employment opportunities to all Associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Part-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $17