Hospice Intake Nurse (RN or LPN)

• Assists in ensuring that nursing care is provided to all patients: supports the care planning process, assists in coordinating and conducting patient/family meetings, ensures ongoing communication with medical practitioners and conducts regulatory required assessments.
• Contributes to the efficient operation of the department by assuming flexible hours as needed
• Maintains effective interdepartmental and interdepartmental working relationships through formal and informal meetings, problem-solving sessions and staff meetings
• Coordinates admissions and readmissions for home hospice and IPU.
• Responsible for promptly answering incoming calls and providing information and problem resolution in a friendly, professional and knowledgeable manner.
• Data entry of new patient information into the electronic medical record.
• Provides effective communication with patients, staff, other health care professionals and referral sources.
• Calls patients/families to verify demographic information, primary care physician, and to schedule admission visit date.
• Monitors staff productivity and works with clinical managers as needed to assure efficient use of staff and prompt admission of patients.
• Compiles admission packets, uploads into AllDocs, and sends to clinical staff as needed.
• Cross trains in other office staff positions to fill in as necessary.
• Continually monitors phone, fax, e-mail, portals, and other electronic media for patient referrals throughout the day.
• Assures timely completion of individual staff schedules.
• Reviews incoming referrals to ensure agency can meet the clinical needs of the patient.
• Complete insurance verification, initial authorizations, and other intake processes prior to patient admission. Completes insurance verification and ongoing authorizations as needed.

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