Sales Supervisor

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

Sales Supervisor

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

Overview :

As a Supervisor for our new Woodbury Commons Outlet store, he / she will be responsible for supporting all activities to achieve retail business objectives through exemplary clientelling and unsurpassed service culture. Closely partnering with the Store Manager, the Supervisor will be an inspiring leader who will have a strong desire to build relationships with both internal and external clients. The Supervisor will represent the brand as a Stella McCartney ambassador by promoting the values and ambitions of the business.

Your Mission :

• Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met.
• Communicates company set KPI's and identifies strategies to ensure performance standards are met.
• Support daily team brief meetings to communicate current business trends and relevant updates.
• Partner with management to promote brand awareness, establish market / store presence, and capture competitive market share through community outreach and company sponsored events.
• Support and maintain visual merchandising standards set by the WW headquarters.
• Collaborate with the Stock Operations Manager for full organization of stock, ensuring stock management guidelines are being achieved.
• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
• Ensure a consistent and branded onboarding experience for all new hires.
• Participates in attracting, recruiting, and retaining a high performing team.
• Lead the team on executing amazing customer service and after sales experience, to increase and retain customer loyalty.
• Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities.
• Strong grasp on KPI's and ability to strategize in the event, performance standards are not met.
• Fully support and align with all key business initiatives and new product launches.

Your Talent :

Industry awareness and strong business acumen.

At Stella McCartney, we are committed to creating a supportive and inclusive environment in which all of our voices are heard. Where people can work to their maximum potential by offering equal opportunities for growth and fair pay. For us, it is about appreciating what is different in others and also what we have in common. We hire people who want to change things, disrupt the norm, who are naturally confident with a positive attitude. Our decisions respect all people regardless of gender, ethnicity, religion, nationality, disability, sexual orientation, age, social or political belief, or world view.

Reward

Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.