What are the responsibilities and job description for the Customer Service position at Stellant Systems?
Overview
External Job Title: Customer Service
Internal Job Title: Administration E
Job Location: Melville, NY
Salary: $75,000-$85,000/YR
Responsibilities
- Prepare customer request for quotation (RFQ) and request for proposal (RFP)
- Maintain quotation files, monthly booking report and prepare year-to-date sales reports
- Coordinate and manage domestic and international customer returns
- Provide import instructions and requirements with foreign customers
- Coordinate and manage with Import/Export Broker to clear international goods.
- Secure Purchase Orders, support contract review and Sales Order issuance.
- Receive repair estimate, analyze material costs, prepare pricing.
- Perform MRP transactions and issue Packing Lists.
- Maintain and provide Weekly status reports to various customers
- Support Weekly status meeting and sales forecast with management.
- Assist upper management in the development of customer service policies and their implementation.
Qualifications
- High School Diploma and a minimum of 10 years prior relevant experience or associate's degree and a minimum of 6 years prior relevant experience.
- Electronics experience is preferred.
- Excellent verbal and written communication skills.
- Experience writing technical documents.
- Microsoft Office proficiency required, ERP systems.
Stellant Systems is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.
To conform to U.S. Government export regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S. (e.g. Green Card holder), or a protected individual as defined by the International Traffic in Arm Regulations (ITAR).
Salary : $75,000 - $85,000
