What are the responsibilities and job description for the Apprentice Customer Advisor position at Stellantis &You UK?
Role Summary
Location:
Stellantis &You West London
Contract
Fixed Term Contract
Salary
Competitive
Apply Online Back to results
Apprentice Customer Advisor
We're looking for someone with a passion for customer service, strong organisation and communication skills, and has the willingness to learn. We offer full training via our Performance Academy, with additional online and induction training.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply.
Role Benefits
Our success starts with yours! Stellantis &You UK is the manufacturer owned dealer group of Stellantis, a leading global automotive manufacturer with brands including Peugeot, Citroën, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.
You will be the key link between our customers and our technicians.
Apply For This Role Using The Form Below
CV (PDF or Word Format)*
Upload CV
Are you eligible to work in the UK?* Yes No
Do you hold a full driving license?* Yes No
How did you hear about us* Please SelectStellantis &You UK Careers WebsiteIndeedInternal ApplicantEmployee ReferralLinkedInSocial MediaAgencyWord of MouthOther Job BoardReedInautomotive
Other
Name of Employee
Name of Agency
If there's another role you might like, can we reach out to you? Please SelectYesNo
I have read and accept the and Terms and Conditions
For more information about Stellantis &You UK, your rights and how your personal data is processed by us, please read our full Privacy Policy
How would you like to be contacted?
Telephone
Email
SMS
Benefits of a career with Stellantis &You UK
Benefits
We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:
Location:
Stellantis &You West London
Contract
Fixed Term Contract
Salary
Competitive
Apply Online Back to results
Apprentice Customer Advisor
We're looking for someone with a passion for customer service, strong organisation and communication skills, and has the willingness to learn. We offer full training via our Performance Academy, with additional online and induction training.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply.
Role Benefits
- Career progression
- 22 days holiday bank holidays
- Employee Car Scheme
- Employer Contribution Stakeholder Pension Scheme
- Money off large retailers through our Reward Gateways
- Have a passion for customer service, every day.
- Guide every customer through the Stellantis &You UK Customer Journey.
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
- Encourage customer satisfaction feedback via exit briefing & follow-up contact.
- You will also be the go-to person when the customer wants us to.
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
Our success starts with yours! Stellantis &You UK is the manufacturer owned dealer group of Stellantis, a leading global automotive manufacturer with brands including Peugeot, Citroën, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.
You will be the key link between our customers and our technicians.
Apply For This Role Using The Form Below
CV (PDF or Word Format)*
Upload CV
Are you eligible to work in the UK?* Yes No
Do you hold a full driving license?* Yes No
How did you hear about us* Please SelectStellantis &You UK Careers WebsiteIndeedInternal ApplicantEmployee ReferralLinkedInSocial MediaAgencyWord of MouthOther Job BoardReedInautomotive
Other
Name of Employee
Name of Agency
If there's another role you might like, can we reach out to you? Please SelectYesNo
I have read and accept the and Terms and Conditions
For more information about Stellantis &You UK, your rights and how your personal data is processed by us, please read our full Privacy Policy
How would you like to be contacted?
Telephone
SMS
Benefits of a career with Stellantis &You UK
Benefits
We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:
- Company car scheme - up to two vehicles
- Highly competitive performance bonus (role dependant)
- Up to 7 % Employer Pension Contribution
- Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts - through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program