What are the responsibilities and job description for the Wire Transfer Specialist - Port Arthur or Wharton position at Stellar Bank?
Research shows that individuals from historically underrepresented groups may hesitate to apply for roles unless they meet every listed requirement. If you believe your skills, knowledge, and experience align with the role, even if they don’t exactly match the listed qualifications, we encourage you to apply. Your unique talents may be exactly what we’re looking for.
The Wire Transfer Specialist is responsible for performing operational support duties of the Wire Transfer Department. Assists the Wire Department as directed; creates, verifies, issues and receives wire and funds transfers for processing; performs daily callback and account reconciliation activities; monitors the status of wire and funds transfers; investigates and researches disputes, and suspicious or fraudulent issues in accordance with state and federal regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides support to all areas of the department as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow through with involved customers and employees.
2. Accurately creates, verifies, issues and receives wire and funds transfers for processing according to instructions and within established deadlines, policies, procedures and authorization limits; reviews transaction for OFAC compliance; ensures appropriate account has sufficient collected funds for outgoing wire transfer requests; credits appropriate account for incoming wire transfer requests or forwards transaction to branch or department for processing; monitors wire transfer systems operational status; prepares, processes and maintains related documentation in compliance with Bank policy and audit standards.
3. Maintains accurate and updated physical and electronic records of all correspondence related to wire or funds transfer transactions; ensures physical documentation is scanned for historical archive purposes.
4. Performs daily callback of transactions (if applicable) and account reconciliation activities; ensures settlement, general ledger and customer accounts are properly balanced; researches and rectifies out of balance conditions; processes and ensures timely clearing of all exception items for both issuers and acquirers; responds to inquiries.
5. Provides a full range of professional, technical and general support to customers and Bank personnel regarding the proper execution of wire transfer transactions; assists customers with Internet banking related transactions, settings and overall product usage; handles routine inquiries and answers questions; provides step by step technical instruction and support via telephone, e-mail or in person; responds to customer inquiries or complaints and forwards messages as appropriate; troubleshoots and resolves problems within given authority.
6. Takes ownership of the implementation process and coordinates all aspects of customer preparedness for product usage; accurately performs customer setups on the system; makes changes to existing customer setups; prepares contracts and necessary documentation for customer signature; originates and maintains customer files; enters customer information into various computer programs; follows up on missing information or documentation; conducts daily callback of maintenance reports.
7. Reviews and monitors wire and funds transfer transaction activity through reports and computer terminals to track trends, usage and ensure large or suspicious transaction reporting requirements are met; submits various periodic reports to Bank management.
8. Assists in the investigation of all issues related to disputes, suspicious or fraudulent wire transfer claims or activity; prepares related reports for Bank management and appropriate law enforcement and federal agencies in accordance with state and federal regulations.
9. Assists in the proposal process regarding corporate wire transfer services; conducts associated duties to ensure an accurate and timely response; helps coordinate the establishment of such services for customers.
10. Assists in the development and implementation of new or enhanced wire transfer products and services; acts as liaison between the Bank and system vendors for the purpose of troubleshooting and product development.
11. Helps coordinate wire transfer related training presentations with Bank personnel.
12. Maintains a proficient knowledge of all applicable banking rules and regulations.
13. Assists in special projects and tasks for the department as directed.
14. Compliance with any and all BSA/AML/CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training.
SECONDARY DUTIES
The position performs duties specific to the position and other functions as assigned by management.
SUPERVISORY RESPONSIBILITY
This position is not responsible for the supervision of staff.
ENVIRONMENT AND PHYSICAL ACTIVITY
The incumbent is in a non-confined office setting in which they are free to move about at will. In the course of performing the duties and responsibilities of this position spends time writing, speaking, listening, lifting (up to 25 pounds), sitting, typing on a computer keyboard, and standing, kneeling and reaching.
The incumbent for this position may operate any or all of the following: telephone, copy and fax machine, adding machine, computer and related printers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent in this position must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, verbal and written communication, analytical reasoning, multiple tasks with constant interruptions.
MINIMUM REQUIREMENTS
These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines:
We believe that empowering people goes far beyond the workplace. That’s why we’ve designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities
Stellar Bank came to be in 2023, when Allegiance Bank and CommunityBank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done
Join Stellar Bank and, yes, you’ll be providing outstanding banking. But you’ll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you’d be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar – for yourself and for everyone around you.
Stellar Bank does not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status or any other characteristic protected by applicable federal, state, or local laws, regulations and ordinances.
The Wire Transfer Specialist is responsible for performing operational support duties of the Wire Transfer Department. Assists the Wire Department as directed; creates, verifies, issues and receives wire and funds transfers for processing; performs daily callback and account reconciliation activities; monitors the status of wire and funds transfers; investigates and researches disputes, and suspicious or fraudulent issues in accordance with state and federal regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides support to all areas of the department as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow through with involved customers and employees.
2. Accurately creates, verifies, issues and receives wire and funds transfers for processing according to instructions and within established deadlines, policies, procedures and authorization limits; reviews transaction for OFAC compliance; ensures appropriate account has sufficient collected funds for outgoing wire transfer requests; credits appropriate account for incoming wire transfer requests or forwards transaction to branch or department for processing; monitors wire transfer systems operational status; prepares, processes and maintains related documentation in compliance with Bank policy and audit standards.
3. Maintains accurate and updated physical and electronic records of all correspondence related to wire or funds transfer transactions; ensures physical documentation is scanned for historical archive purposes.
4. Performs daily callback of transactions (if applicable) and account reconciliation activities; ensures settlement, general ledger and customer accounts are properly balanced; researches and rectifies out of balance conditions; processes and ensures timely clearing of all exception items for both issuers and acquirers; responds to inquiries.
5. Provides a full range of professional, technical and general support to customers and Bank personnel regarding the proper execution of wire transfer transactions; assists customers with Internet banking related transactions, settings and overall product usage; handles routine inquiries and answers questions; provides step by step technical instruction and support via telephone, e-mail or in person; responds to customer inquiries or complaints and forwards messages as appropriate; troubleshoots and resolves problems within given authority.
6. Takes ownership of the implementation process and coordinates all aspects of customer preparedness for product usage; accurately performs customer setups on the system; makes changes to existing customer setups; prepares contracts and necessary documentation for customer signature; originates and maintains customer files; enters customer information into various computer programs; follows up on missing information or documentation; conducts daily callback of maintenance reports.
7. Reviews and monitors wire and funds transfer transaction activity through reports and computer terminals to track trends, usage and ensure large or suspicious transaction reporting requirements are met; submits various periodic reports to Bank management.
8. Assists in the investigation of all issues related to disputes, suspicious or fraudulent wire transfer claims or activity; prepares related reports for Bank management and appropriate law enforcement and federal agencies in accordance with state and federal regulations.
9. Assists in the proposal process regarding corporate wire transfer services; conducts associated duties to ensure an accurate and timely response; helps coordinate the establishment of such services for customers.
10. Assists in the development and implementation of new or enhanced wire transfer products and services; acts as liaison between the Bank and system vendors for the purpose of troubleshooting and product development.
11. Helps coordinate wire transfer related training presentations with Bank personnel.
12. Maintains a proficient knowledge of all applicable banking rules and regulations.
13. Assists in special projects and tasks for the department as directed.
14. Compliance with any and all BSA/AML/CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training.
SECONDARY DUTIES
The position performs duties specific to the position and other functions as assigned by management.
SUPERVISORY RESPONSIBILITY
This position is not responsible for the supervision of staff.
ENVIRONMENT AND PHYSICAL ACTIVITY
The incumbent is in a non-confined office setting in which they are free to move about at will. In the course of performing the duties and responsibilities of this position spends time writing, speaking, listening, lifting (up to 25 pounds), sitting, typing on a computer keyboard, and standing, kneeling and reaching.
The incumbent for this position may operate any or all of the following: telephone, copy and fax machine, adding machine, computer and related printers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent in this position must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, verbal and written communication, analytical reasoning, multiple tasks with constant interruptions.
MINIMUM REQUIREMENTS
These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines:
- High school diploma.
- 3 Years of current Wire Transfer experience and/or training; Work related experience must consist of wire or funds transfer support background in the financial services industry.
- Must be Fluent in Spanish.
- Knowledge of the SWIFT system and able to assist in the processing of SWIFT wire transfers.
- Basic knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and the Bank’s products and services.
- Basic knowledge in wire or funds transfer terminology and products and services.
- Ability to write, pronounce, understand, process and accurately balance large dollar figures in foreign and domestic currencies.
- Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
- Good organizational and time management skills.
- Intermediate skills in computer operation; word processing, spreadsheet and specialty software programs.
- Intermediate typing skills to meet production needs of the position.
- Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
- Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
- Ability to deal with simple problems involving multiple facets and variables in standardized situations.
- Ability to work with general supervision while performing duties.
We believe that empowering people goes far beyond the workplace. That’s why we’ve designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities
- Health Care Coverage, no waiting period
- Dental/Vision
- STD/LTD
- Annual Performance Bonus Eligible
- 401K with company match
- Paid Vacation
- Volunteer days
- Travel Stipend
- Tuition Assistance
- And More
Stellar Bank came to be in 2023, when Allegiance Bank and CommunityBank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done
Join Stellar Bank and, yes, you’ll be providing outstanding banking. But you’ll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you’d be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar – for yourself and for everyone around you.
Stellar Bank does not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status or any other characteristic protected by applicable federal, state, or local laws, regulations and ordinances.
