What are the responsibilities and job description for the Business Analyst (IT) IV position at Stellar Consulting Solutions?
Job Details
Stellar Consulting Solutions is a boutique business & technology consulting company headquartered in Atlanta, GA. We deliver high quality, agile, and experienced workforce for niche technology projects of any scale. We help forward thinking clients to solve specific problems by understanding their needs and align talent that can move fluidly
to match skill supply and demand on a real-time basis.
to match skill supply and demand on a real-time basis.
Stellar Consulting has a unique combination of technical and digital skills to recruit, engage, and retain qualified talent. We have a stellar reputation for striving to achieve high ethical standards. Our use of Innovative techniques and industry best practices has made us one of the fastest growing boutique firms delivering to enterprise business.
Description:
Senior Business Systems Analyst - Genesys Cloud CX
The Senior Business Systems Analyst will design, implement, and optimize contact center routing solutions in a global enterprise, focusing on Genesys Cloud CX. The role involves:
?? Contact Center Channels & Design Creating advanced, multi-channel workflows to deliver on enhanced customer interaction and operational experience
?? System Integration & Documentation Integrating Genesys with other platforms and working with architects/developers. on technical design and documentations
?? Monitoring & Optimization Using analytics tools to assess routing performance, identify trends, and drive improvements.
?? Stakeholder Collaboration & Agile Delivery Acting as a bridge between business and technical teams, partnering with product leads and program managers for deliverables.
This position requires deep technical expertise in contact center technologies, strong analytical skills, and the ability to drive scalable, seamless customer experiences.
The Senior Business Systems Analyst will design, implement, and optimize contact center routing solutions in a global enterprise, focusing on Genesys Cloud CX. The role involves:
?? Contact Center Channels & Design Creating advanced, multi-channel workflows to deliver on enhanced customer interaction and operational experience
?? System Integration & Documentation Integrating Genesys with other platforms and working with architects/developers. on technical design and documentations
?? Monitoring & Optimization Using analytics tools to assess routing performance, identify trends, and drive improvements.
?? Stakeholder Collaboration & Agile Delivery Acting as a bridge between business and technical teams, partnering with product leads and program managers for deliverables.
This position requires deep technical expertise in contact center technologies, strong analytical skills, and the ability to drive scalable, seamless customer experiences.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
