What are the responsibilities and job description for the GTS - US Entity - Product Manager position at Stellar Consulting Solutions?
Job Details
Stellar Consulting Solutions is a boutique business & technology consulting company headquartered in Atlanta, GA. We deliver high quality, agile, and experienced workforce for niche technology projects of any scale. We help forward thinking clients to solve specific problems by understanding their needs and align talent that can move fluidly
to match skill supply and demand on a real-time basis.
to match skill supply and demand on a real-time basis.
Stellar Consulting has a unique combination of technical and digital skills to recruit, engage, and retain qualified talent. We have a stellar reputation for striving to achieve high ethical standards. Our use of Innovative techniques and industry best practices has made us one of the fastest growing boutique firms delivering to enterprise business.
Job Description:
Partner with Engineering:
o Attend standups to move stories forward and help with blockers (with guidance from sr pdm)
User Support: Be the first line of defense to triage tickets / questions
o Answer directly if it's a question about basic functionality
o Answer directly about general product roadmap questions
o Open Jira tickets as needed for servicenow requests
o Discern technical questions and know which tech partner to raise it to
o Direct product questions to sr pdm as needed
Own ServiceNow Tickets: Track progress on open tickets, communicate weekly to brands to minimize organic reaching out re tickets
Training & Documentation:
o Help with any documentation or maintaining a library and directing people to the right training as needed
o Assist with documenting requirements
Own a scope of the business (stretch):
o As this person grows and is ready for more, they can take on their own piece of the business (e.g. be the owner of an entire initiative)
o Attend standups to move stories forward and help with blockers (with guidance from sr pdm)
User Support: Be the first line of defense to triage tickets / questions
o Answer directly if it's a question about basic functionality
o Answer directly about general product roadmap questions
o Open Jira tickets as needed for servicenow requests
o Discern technical questions and know which tech partner to raise it to
o Direct product questions to sr pdm as needed
Own ServiceNow Tickets: Track progress on open tickets, communicate weekly to brands to minimize organic reaching out re tickets
Training & Documentation:
o Help with any documentation or maintaining a library and directing people to the right training as needed
o Assist with documenting requirements
Own a scope of the business (stretch):
o As this person grows and is ready for more, they can take on their own piece of the business (e.g. be the owner of an entire initiative)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
