NCDOT -ServiceNow Customer Administrator- Hybrid Raleigh, NC (Locals only)

NCDOT -ServiceNow Customer Administrator

Location:

Duration: 12 Months

Short Description:

The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.

Complete Description:

The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day a town expense.

There will be times when this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh.

The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.

Responsibilities
Personalize and create forms and fields
Create new applications, modules, and tables
Activate a plug-in
Build reports, gauges, and homepages
Set up Service Level Agreements (SLAs) and monitor SLA workflows
Create and track Service Catalog requests, and items with variables
Create, monitor, modify, and publish Service Catalog workflows with approvals
Follow the notification process back to the Business Rule
Import data into the instance
Create and use update sets to facilitate moving customizations between your instances
Search, populate, and customize the Knowledge Base
Create an Access Control Rule (ACL)
Create global controls for attachments and cookies
Custom scripting
Build third party software integrations
Answering "how to" technical and application configuration questions
Aiding in translating business requirements into technical requirements
Facilitating roll out of new applications and modules
Manage the ServiceNow system upgrades that occur three times per year
Assisting in troubleshooting patch / release management issues

The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
Web applications, networks, protocols and email (SMTP, POP3)
Basic understanding of ITIL v3 methodologies
Understanding of enterprise IT architecture
Working knowledge of relational databases
Experience with database manipulation via a programming language

Experience in these areas is a plus:
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
Web Services integrations.

Skills:

Skill	Required / Desired	Amount of Experience	Consultant's Experience
Proven ServiceNow implementation experience	Required	2	Years
Web applications, networks, protocols and email (SMTP, POP3)	Required	2	Years
Basic understanding of ITIL v3 methodologies	Required	2	Years
Understanding of enterprise IT architecture	Required	2	Years
Working knowledge of relational databases	Required	2	Years
Experience with database manipulation via a programming language	Required	2	Years
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)	Required	2	Years
Impeccable time-management and record keeping	Required	5	Years
The ability to take complex end-user requirements to code	Required	5	Years
A positive can-do attitude & willingness to learn	Required	5	Years
A strong personal commitment to quality service	Required	5	Years
The ability to work independently and with a team	Required	5	Years
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.	Highly desired	2	Years
Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.	Highly desired	2	Years
Web Services integrations	Highly desired	2	Years
Excellent communication	Required	5	Years

Question 1: Candidate must have proven ServiceNow implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Do you accept this requirement?

Question 2: Candidate must have past work experience with ServiceNow in the areas of help desk, IT service management, asset management, network and systems management. Do you accept this requirement?

Question 3: All work must be completed on site. Do you accept this requirement?

Question 4: There will be times when this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh. Please list the city and state where the candidate is currently living.

Regards,

Arpitha S

Technical Recruiter

Email:

Rockville, MD | McLean, VA | Palo Alto, CA

StellarIT.com | StellariDeaLabs.com

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