What are the responsibilities and job description for the Service Support Analyst position at Stellar IT Solution?
Job Details
Our Fortune 500 client is looking for a Service Support Analyst to work on their project based out of Raleigh, NC
Job Title: Service Support Analyst
Location: Raleigh, NC-Hybrid
Duration: Long term
Job Description:
- Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware.
- Ability to identify trends and makes suggestions for technical modifications to solve future problems.
- Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
- Ability to document solutions that solve client problems and clearly presents these solutions.
- Analysis of technical and user documentation for technical assistance and support.
- Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
- Demonstrates a customer orientation and effectively communicates verbally and in writing.
- Demonstrates initiative in solving problems associated with projects and daily work.
- Demonstrates knowledge and a working experience with ServiceNow call tracking system.
Please send your updated Word format resume along with your best contact details to or call me at .
Stellar IT Solutions is a Global IT Solution provider headquartered in Rockville, MD with operations in the US and India. Stellar IT Solutions has over 15 years of IT and consulting experience to give cost-effective solutions to many Fortune 500 companies.
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