Technical Support Specialist

Job Title: Technical Support Specialist

Location: St. Louis, MO (On-site)

Job Type: Full-Time (contract to hire)



About the Role:



We seek a seasoned Technical Support Specialist in St. Louis, MO. This role will act as an escalation point for complex technical issues, mentor junior Service Desk agents, and assist in developing training materials and documentation. The ideal candidate thrives in a fast-paced environment, demonstrates critical thinking, and can juggle multiple priorities while delivering exceptional support.



Key Responsibilities:

• Serves as the escalation point for advanced technical issues within the Service Desk.
• Provide end-user support in Active Directory (AD) and Azure Active Directory environments.
• Troubleshoot issues and provide support for the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Utilize Microsoft Intune to manage users and devices, including remote software deployment.
• Create and push software packages to ensure seamless delivery to user endpoints.
• Troubleshoot and resolve hardware, software, and network-related issues effectively.
• Support weekend on-call escalations as needed.
• Collaborate with leadership to identify and implement process improvements for IT support operations.

Required Experience:

• 5 years in a Service Desk or IT Support role managing enterprise IT environments.
• 5 years of experience supporting users through Active Directory and Azure AD.
• 5 years of experience with Microsoft Office Suite troubleshooting and support.
• Hands-on experience using Microsoft Intune for device/user management and software deployment.
• 2 years of experience with Windows Server environments (user authentication, file shares, group policy management).

Skills & Attributes:

• Deep understanding of ticketing systems and escalation procedures.
• Strong communication and interpersonal skills.
• Ability to multi-task and prioritize effectively in a high-pressure environment.
• Solid troubleshooting skills across Microsoft applications, servers, and networking issues (DNS, DHCP, TCP/IP).
• Experience with endpoint security tools (e.g., antivirus, EDR).
• Ability to repair and troubleshoot hardware issues (laptops, desktops, and peripherals).
• PowerShell scripting knowledge is a plus.

Education & Certifications:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Relevant certifications are a plus (Azure, MCSA, ITIL, Security ).

Additional Requirements:

• Must be able to work fully on-site in St. Louis, MO.
• Availability for on-call weekend support as needed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.