Data Capture Clerk - Hiring Now

Stellar MLS was Named a 2022, 2023 and 2024 Top Workplace by Orlando Sentinel!

We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals!

Benefits We offer a comprehensive benefits package of medical, dental, short / long term disability, life insurance, personal time off, volunteer days, and a 401K plan.

This is a Hybrid role, must be able to work in a hybrid work environment both in the office (Altamonte Springs) and remotely (in the state of Florida).

These essential job responsibilities, requirements, and skills are not to be construed as a

complete statement of all responsibilities, requirements, and skills. The Membership, Admin &

Data Integrity Specialist - Bilingual English / Spanish will be required to perform other job related

essential and non-essential

responsibilities, requirements, and skills as required.

What it is :

The Membership, Admin & Data Integrity Specialist - Bilingual English / Spanish works on the front lines,

collaborating with MLS customers and all departments, to maintain the accuracy of Realtor and Office Records,

make listing changes and corrections in the MLS database, and adhering to the compliance of

Stellar Rules and Regulations.

Reporting to the Sr. Admin and Data Integrity Manager, this role requires someone to have a

positive, professional, and collaborative customer service-oriented mindset. They must be

committed to going the extra mile in order to assist our Stakeholders in our shared endeavor of

providing world class service.

What you'll do :

This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will span 3

divisions and consist of :

All Divisions of the Department :

• Manage inbound and outbound calls regarding questions on Memberships, MLS fees, MLS listings and compliance of MLS rules and regulations.
• Must be Bilingual English / Spanish
• Take a high volume of calls and chats.
• Respond to a high volume of emails.
• Must be able to assist customers that may be upset and de-escalate when necessary.
• Manage, work and complete high volume from multiple email folders in a timely manner.
• Act as a point of escalation to review, research and respond to customer issues from other departments.
• Maintain professionalism with vendors, customers, shareholder association staff, and staff at all times.
• Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager.
• Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function.
• Cross training within the department and other departments as necessary.
• Work independently and as a team without direction when necessary.
• Liaison for other departments and association staff as a subject matter expert on Stellar
• Guidelines, Rules, Regulations, and listing inputs.
• Self-motivator to look for, or ask for, additional tasks during periods of reduced workflow.
• Able to be flexible, meet deadlines, and work in a fast paced, challenging environment.
• Detail oriented and able to seek information as necessary.
• Active listener and communicate properly with relevant information.
• Must be able to assist customers that may be upset and de-escalate when necessary.
• Must be able to work in a hybrid work environment both the office and remotely (in the state of Florida).

Additional Responsibilities for Each Division of the Department Are Listed Below (note that all members of the department are expected to complete the basic requirements of each primary essential job responsibility below for each division)

1. Member Services

2. Administration

3. Data Integrity

Who we need :

To succeed in this role, the Membership, Admin & Data Integrity Specialist will need a particular

skill set. For this position, those include :

1. Other Essential Skills

2. Education, Certifications, and Software Skills

3. Essential Physical Skills

Reasonable accommodations will be made for otherwise qualified individuals with adisability).

What you need to value :

The Membership, Admin & Data Integrity Specialist must embody these core competencies :

At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed

to a team culture of diversity and inclusion in our organization and understand the value of each

person's contributions. We do not hire anyone simply to perform a job function. We believe that

your skills will make those job functions an effective, integral, and important part of the growth of

your department and Stellar and will contribute to the success of your colleagues and our

customers. We value the skills that you bring to Stellar and expect that you will affirm our culture

and values of collaboration, professionalism and cooperation through your actions and job

performance.

We are an Equal Opportunity Employer / Drug Free Workplace

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