What are the responsibilities and job description for the Network Technician position at Stellar Professionals LLC?
Job Details
Requisition ID: Repost Network Technician
Client: State of CO -DOT
Mode of Interview: Webcam/In person
Work Location: Golden, Colorado
Work Arrangement: Onsite
Shift: MST
- Experience working in a help desk environment
- Flexibility to work a variety of shifts with minimal notice
- Must have reliable transportation
- Must be able to pass a background check
- Proficiency with Windows, Linux, and IOS computers
- Excellent oral and written communication skills
- Detail oriented and highly organized to keep tickets in order
- Ability to remain calm and professional in stressful situations
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
- Understanding and appreciation for information security within systems and user devices.
- Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
- Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
- Document customer interactions
- Resolve customer reported issues
- Escalate unresolved issues to the next Tier
- Install, make changes and repair computer hardware and software
- Monitor and respond quickly to incoming requests related to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Assist with onboarding and offboarding of new or outgoing users.
- Install, configure, maintain and upgrade PC software.
- Tier 1 Networking and troubleshooting as well as support
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
